At a Glance
- Tasks: Manage complex contracts and ensure top-notch customer service while monitoring performance.
- Company: Join Beckman Coulter Diagnostics, a leader in healthcare innovation.
- Benefits: Enjoy competitive benefits, including health care and paid time off.
- Other info: Expect 70% travel and opportunities for professional growth.
- Why this job: Make a real impact in the healthcare sector while developing your skills.
- Qualifications: Experience in contract management and excellent negotiation skills required.
The predicted salary is between 50000 - 65000 £ per year.
About the Position
The Contract & Relationship Manager is responsible for the full ownership of the governance and oversight of multiple complex contracts. This role reports to the Managed Service Contracts Manager and is part of the Managed Service Contracts Team. The position focuses on one of our major customers in the London area (SWLP – South West London Pathology).
Responsibilities
- Undertake all aspects of contract evaluation and governance, including monitoring KPIs.
- Monitor sub‑contractor contract compliance to detailed Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
- Draft standard contract documents such as non‑disclosure agreements, change control documents, framework schedules, etc. as required.
- Provide excellent customer experience, demonstrating knowledge of the role, pride in capabilities, and commitment to customer loyalty.
- Manage performance and financial statistics for both Beckman Coulter and sub‑contractors, investigating opportunities to control and drive down costs while pursuing continual performance improvement.
Essential Requirements
- Knowledge of managed services with account management experience, delivering and monitoring contract performance/compliance.
- Excellent customer service, business management techniques and negotiation skills.
- Experience working in a team handling complex projects with management of multiple stakeholders with varying agendas.
- Outstanding planning and organisational skills, evidenced by creation and execution of successful strategic plans and contract performance.
- Understanding of public procurement and supplier management in a laboratory setting.
Travel, Motor Vehicle Record & Physical/Environment Requirements
- Ability to travel – the role requires 70% travel, including time spent at SWLP offices. Some wider travel with overnight stays may be required.
- Must have a valid driver’s license with an acceptable driving record.
Preferred Experience
- Tender proposal management.
- Procurement and supply chain process.
Benefits
Beckman Coulter Diagnostics offers comprehensive, competitive benefits that add value beyond the job, including health care programs and paid time off.
Application Information
For more information, visit danaher.com.
Contract & Relationship Manager employer: Beckman Coulter Diagnostics
Beckman Coulter Diagnostics offers a dynamic work environment where Dispatch Coordinators play a crucial role in ensuring efficient service delivery across the UK and Ireland. With a strong focus on employee growth, competitive benefits, and a commitment to quality, this company fosters a culture of collaboration and innovation, making it an excellent employer for those seeking meaningful careers in the healthcare sector.
Contact Details:
Beckman Coulter Diagnostics Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract & Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities at Beckman Coulter. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Show us you understand the complexities of contract management and how you can contribute to improving performance and compliance.
✨Tip Number 3
Practice your negotiation skills! Since this role involves managing multiple stakeholders, being able to demonstrate your ability to negotiate effectively will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team.
We think you need these skills to ace Contract & Relationship Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract & Relationship Manager role. Highlight your experience with contract evaluation and governance, as well as your customer service skills. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your negotiation skills and ability to manage multiple stakeholders. Use specific examples from your past experiences that demonstrate your planning and organisational skills. This will help us see how you fit into our dynamic environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, so let’s keep it simple and effective!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Beckman Coulter Diagnostics
✨Know Your Contracts Inside Out
Make sure you thoroughly understand the contracts you'll be managing. Familiarise yourself with key performance indicators (KPIs) and compliance requirements, as well as any specific challenges related to the South West London Pathology customer. This will show your potential employer that you're ready to take ownership of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you demonstrated commitment to customer loyalty and how you handled complex stakeholder relationships. This will highlight your ability to manage expectations and deliver results.
✨Demonstrate Your Planning Prowess
Be ready to discuss your experience in creating and executing strategic plans. Bring examples of how you've successfully managed multiple projects and stakeholders, showcasing your outstanding planning and organisational skills. This will reassure them that you can handle the complexities of the role.
✨Brush Up on Procurement Knowledge
Since the role involves understanding public procurement and supplier management, make sure you're up to speed on these topics. Be prepared to discuss any relevant experience you have in tender proposal management or supply chain processes, as this will set you apart from other candidates.
