At a Glance
- Tasks: Provide advanced network support and resolve complex incidents in a dynamic environment.
- Company: Join Bechtle, a leading IT supplier with a fun and supportive culture.
- Benefits: Enjoy hybrid working, competitive salary, and top-notch tech for home and office.
- Other info: Great career progression opportunities and a vibrant team atmosphere.
- Why this job: Make a real impact in network stability and service improvement while growing your skills.
- Qualifications: 4+ years in network support, strong troubleshooting skills, and relevant certifications.
The predicted salary is between 40500 - 49500 £ per year.
Senior Network Support Engineer
As a Senior Network Support Engineer, you are responsible for providing advanced 3rd line network support, technical escalation, and engineering capability across customer environments within the managed services estate.
Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high-impact service requests, ensuring they are resolved to a high technical and operational standard.
This role is focused on network stability, technical leadership, and continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams.
You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery.
- Job Role Responsibilities
- Technical Escalation, Ownership & Resolution (60%)
- Own and resolve complex 3rd line network incidents, problems, and escalations
- Act as the senior escalation point for 1st and 2nd Line engineers
- Take full accountability for technical outcomes and permanent resolution
- Perform deep troubleshooting and root cause analysis
- Work with problem management to identify trends and preventative fixes
- Network Support, Engineering & Operational Change
- Support and optimise network environments across the live managed estate
• Deliver operational changes as part of ongoing support, including
- Configuration updates
- Software/firmware upgrades
- Patch management
- Performance tuning and optimisation
- Execute all change in line with change management and service controls
- Support customer onboarding and transition into BAU support
- Contribute to lifecycle management (refresh, upgrades, and service evolution)
- Configure and support LAN, WAN, WLAN, and security technologies
- Work across multi-vendor platforms (Cisco, Aruba, Fortinet, Juniper)
- Minor Engineering & Sub-Threshold Project Work (MS-Owned)
- Deliver chargeable small-scale engineering work outside standard support scope where:
- It remains low complexity and low risk
- It can be delivered within operational capacity
- It does not require formal project governance
• Examples include
- Small network expansions
- Minor hardware installs
- Limited-scope upgrades or migrations
- Escalate larger or structured work to Professional Services
- Operational Delivery, Standards & Governance
- Deliver all work in line with defined operational standards, customer requirements, and industry best practice
- Ensure all incidents, changes, and service requests are managed within SLA, priority, and escalation frameworks
- Execute changes in line with formal change management processes, ensuring validation, testing, and control
- Maintain fully auditable, structured technical documentation
- Maintain high-quality ticket updates reflecting full technical detail and resolution activity
- Ensure consistency, repeatability, and quality across all technical delivery
- Service Integration & Collaboration
- Work closely with Service Desk, NOC, Field Engineering, and Project teams to ensure clear ownership boundaries and clean handoffs
- Provide technical leadership and guidance to 1st and 2nd Line teams
- Support onboarding and transition of customer services into BAU support
- Participate in technical discussions and service reviews where required
Project teams deliver change; this role ensures it is supportable and embedded into BAU and Small-scale work may be delivered directly under Managed Services control
- Service Improvement & Commercial Awareness
- Identify recurring issues, risks, and opportunities for optimisation across customer environments
- Ensure appropriate distinction between managed service activity and project/professional services work
- Provide input into the development, standardisation, and continuous improvement of network services
- Support the evolution of tools, processes, and service offerings within the managed services function
- Technical Capability
• Configure and support advanced networking technologies including
- Routing and switching
- Firewalls and security platforms
- Wireless infrastructure and optimisation
- Network protocols including OSPF, BGP, VLANs
- Maintain strong expertise across enterprise networking platforms and vendor ecosystems
- Personal & Team Development (30%)
- Act as a senior technical role model, demonstrating high standards of ownership, quality, and professionalism
- Mentor and coach 1st and 2nd Line engineers to improve capability and service outcomes
- Contribute to knowledge bases, standards, and repeatable technical procedures
- Support cross-team collaboration and capability development
- Maintain and develop technical expertise through certifications and continuous learning
- Research & Continuous Improvement (5%)
- Evaluate emerging networking technologies and vendor solutions
- Support problem investigation, testing, and validation activities
- Contribute to service innovation and improvement initiatives
- Standard Working Practices & Compliance (5%)
- Operate in line with company policies, customer requirements, and service standards
- Ensure all work is compliant with governance, security, and data protection requirements
- Maintain high standards of documentation, administrative accuracy, and ticket hygiene
- Participate in operational governance, reporting, and service improvement initiatives
- Ensure compliance with health and safety standards
- Job Requirements
- Strong expertise in enterprise networking technologies (TCP/IP, routing, switching, DNS, DHCP, firewalls)
- Proven experience in a 3rd Line or Senior Network Support role within an MSP or NOC environment
- Advanced troubleshooting and root cause analysis capability
- Experience working within structured ITIL-aligned support models
- High level of ownership and accountability for service outcomes
- Strong documentation discipline with a focus on auditability and quality
- Ability to operate effectively within a structured, process-driven environment
- Be part of a team handling an on-call rota.
- Clear, structured, and confident technical communication
Experience
- 4+ years’ experience in network support or network engineering
- Experience within a Managed Services or Network Operations Centre environment
- Hands-on experience with enterprise networking vendors (Cisco, Aruba, Fortinet, Juniper, etc.)
- Experience supporting complex, multi-site or multi-client environments
Certifications (Required)
- Aruba ACP-S, ACP-CA
- Fortinet NSE4+
Certifications (Desirable)
- Juniper JNCIP – Mist AI or above
- Juniper JNCIA-SEC or above
- Juniper JNCIA-Junos or above
- Cisco CCNA / CCNP
- Aruba ACX / ACP-NS / Clear Pass Professional
- Cisco Meraki Solutions Specialist
- Palo Alto Network Security Professional
- Other relevant networking certifications
What we offer
- Hybrid Working (3 days in/2 days out, after probation which is 3 months)
- Competitive Salary
- Location – Newbury/Northampton.
- Culture – Social events, Supportive, Fun, Hard working
- Perks – Incentives (holidays, vouchers, lunches, spot prizes)
- Top of the range technology in office and for home working (laptops, screens, latest i Phone, etc)
- Subsidised health care/medical benefits
- Annual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spent
- Progression Plan – training & mentor programme.
- Reporting Line
Reports to
NOC Operations Manager
Function
Network Operations Centre / Managed Services
Scope
Network Engineering (Technical Escalation, Customer Onboarding and Service Improvement)
Bechtle is one of Europe’s leading suppliers of IT hardware, software and services.
Established in 1983, we utilise our European coverage to provide a common platform for procurement across 14 European countries.
We provide comprehensive IT solutions ranging from consultation, procurement and delivery of hardware and software, project planning and implementation, system integration, maintenance, training and even the complete on-site operation of IT systems.
Jenny Careless | Human Resources | jenny. careless@bechtle. com | +44 (0) 1249 467935
Senior Network Support Engineer - Northampton & Newbury employer: Bechtle
Bechtle is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where collaboration and innovation thrive. With the flexibility of remote work and access to top-tier technology, employees can excel in their roles while enjoying generous annual leave and comprehensive health benefits. The company's commitment to professional development through training and mentorship ensures that every team member has the opportunity to advance their career in the rapidly evolving field of Microsoft Modern Workplace solutions.
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We think this is how you could land Senior Network Support Engineer - Northampton & Newbury
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We think you need these skills to ace Senior Network Support Engineer - Northampton & Newbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bechtle.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bechtle. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bechtle
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
