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- Tasks: Build strong customer relationships and guide them through Microsoft cloud technologies.
- Company: Bechtle UK&I, a leading IT supplier with a supportive and fun culture.
- Benefits: Hybrid working, competitive salary, health perks, and exciting incentives.
- Other info: Enjoy social events and a clear progression plan in a dynamic environment.
- Why this job: Make a real impact by helping customers maximise their Microsoft investments.
- Qualifications: 2+ years of Microsoft experience and excellent communication skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A Microsoft Customer Success Manager (CSM) plays a pivotal role within our Software Pillar at Bechtle UK&I, in helping customers maximise the value of their Microsoft investments by building strong relationships, understanding their strategic goals and guiding them through effective adoption of cloud technologies. Acting as a trusted advisor, the CSM works closely with customers to support their digital transformation, ensure they achieve meaningful business outcomes and maintain long term satisfaction and loyalty through proactive engagement, clear communication and a deep knowledge of the Microsoft portfolio.
Job Role Responsibilities
- Build and maintain strong customer relationships: A core responsibility as our CSM is establishing trusted, longâterm relationships with key customer stakeholders, including technical and business leaders, to ensure alignment and value realization with their Microsoft investments.
- Work closely with customers to understand their strategic objectives and challenges, ensuring Microsoft technologies are used effectively to meet those goals.
- Develop and execute customer success plans: This includes defining a customer's cloud or product adoption strategy, outlining milestones, and orchestrating Microsoft resources to drive successful outcomes.
- Drive customer satisfaction and retention: This involves addressing issues proactively, ensuring customers have the resources they need, and maintaining a strong satisfactionâdriven relationship that encourages renewal.
- Support contract renewals and manage lifecycle engagements: Help customers navigate renewal timelines and maintain continuity of service, often by highlighting ongoing value and future opportunities.
- Drive cross sell and upsell aligned to customer value: Identify relevant additional Microsoft products or services that can benefit the customer, aligning recommendations with genuine business needs.
- Provide customers with updates on new features and capabilities. Keep customers informed of updates across Microsoft's cloud technologies, helping them plan and innovate.
- Help to drive adoption of Microsoft MCI workshops and support the growth of Microsoft Incentives.
Job Requirements
- Selfâmotivated with a positive attitude.
- Excellent communication and organisational skills and a teamâoriented mindset.
- Strong relationship building and stakeholder management skills, with the ability to establish trusted, longâterm partnerships.
- Strategic thinking and problem-solving abilities, anticipating customer needs and proactively addressing challenges.
- Commercial awareness, identifying opportunities for upsell, cross sell, and renewal support.
- High levels of customer advocacy and a passion for delivering value throughout the customer lifecycle.
- Ability to work in a dynamic environment where hard work and fun are the key ingredients.
- Ability to work as part of a team and display teamwork.
- Passion for providing extremely high levels of customer service.
What We Offer
- Hybrid Working (3 days in/2 days out).
- Starting Salary of ÂŁ45k (ÂŁ60k OTE).
- Location â Chippenham, Manchester or Northampton.
- Culture â Social events, Supportive, Fun, Hard working.
- Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc).
- Subsidised health care/medical benefits.
- Annual Leave â 25â30* days plus B.H's + optional 2 weeks unpaid. *Increases with time spent.
- Progression Plan â training & mentor programme.
Experience
- Previous Microsoft experience and knowledge of Microsoft tools â minimum of 2 years' experience.
- Microsoft licensing expertise.
Microsoft Customer Success Manager in Chippenham employer: Bechtle
Contact Detail:
Bechtle Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Microsoft Customer Success Manager in Chippenham
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that CSM role.
â¨Tip Number 2
Show off your skills! Prepare for interviews by practising common questions related to customer success and Microsoft technologies. We want to demonstrate our knowledge and passion for helping customers achieve their goals.
â¨Tip Number 3
Research the company culture! Bechtle values teamwork and fun, so letâs make sure we highlight our ability to work well in a dynamic environment. Share examples of how we've built strong relationships in previous roles.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we can tailor our approach to match what Bechtle is looking for in a Customer Success Manager.
We think you need these skills to ace Microsoft Customer Success Manager in Chippenham
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Microsoft Customer Success Manager role. Highlight your experience with Microsoft tools and how you've built strong customer relationships in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a CSM, excellent communication is key! Use your application to demonstrate your ability to convey complex ideas clearly and effectively. Share examples of how you've successfully engaged with customers and stakeholders in previous roles.
Highlight Problem-Solving Abilities: We love candidates who can think strategically and tackle challenges head-on. In your application, mention specific instances where you've anticipated customer needs or resolved issues proactively. This will show us you're ready to drive customer satisfaction!
Apply Through Our Website: Don't forget to submit your application through our website! Itâs the best way for us to receive your details and ensure youâre considered for the role. Plus, it shows youâre keen on joining our awesome team at Bechtle!
How to prepare for a job interview at Bechtle
â¨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft products and services. Familiarise yourself with the latest features and how they can benefit customers. This will help you demonstrate your expertise and show that you're ready to be a trusted advisor.
â¨Build Rapport
During the interview, focus on building a connection with your interviewers. Use their names, listen actively, and engage in conversation. Show them that you have strong relationship-building skills, which are crucial for a Customer Success Manager.
â¨Prepare Success Stories
Think of specific examples from your past experiences where you've successfully helped customers achieve their goals. Be ready to discuss how you identified their needs, implemented solutions, and drove satisfaction. This will showcase your strategic thinking and problem-solving abilities.
â¨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure satisfaction. This shows your genuine interest in the role and helps you understand how you can contribute to their objectives.