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- Tasks: Lead a team to enhance customer experience and manage technical operations.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in IT support and strong team management abilities.
- Other info: Flexible working hours with opportunities for personal and team development.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Manager, you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other managers and team leaders to improve our customer experience. You will also be dealing with escalations, complaints and improving processes and procedures within the team.
Job Role Responsibilities
- User Support and advice: 20%
- Fully understand the service Bechtle has been engaged to deliver in line with contractual arrangements.
- Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues.
- Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion.
- Run Major Incidents as and when required for high-impact incidents.
- Establish a quality working relationship with end users.
- Develop and maintain communication skills appropriate to the environment.
- Analyse the nature of queries and customer problems and provide suitable solutions within satisfactory timescales.
- Understand and operate the escalations procedures.
- Meet personal and Team productivity and quality targets in line with Support Services.
- Manage all internal and external escalations for the 3rd line team.
- Provide technical assistance and advice to all areas of the business and clients where appropriate.
- Aid the Head of Service Desk to coordinate the 3rd Line, Service Desk, Monitoring and Backup, Field operational teams.
- Ensure that all tickets are prioritised and assigned appropriately and in accordance with XLA’s and client SLA’s.
- Proactively maintain Engineer and Quality standards via Bechtle’s Operation Centre Essentials.
- Provide guidance and coaching to the support team in response to requests from customers to help them get the most out of the systems and applications available to them.
Personal and Team Development: 55%
- Act as a role model for delivering results for enthusiasm and enjoyment of your work for teamwork, for coaching and mentoring of colleagues and team members and for professional standards of behaviour.
- Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, client meetings or vendor management.
- Show an outward commitment to actively develop personal knowledge.
- Develop new documentation and procedures.
- Train and coach members of the Service Desk (1st Line).
Technical Manager employer: Bechtle UK
Contact Detail:
Bechtle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your technical expertise, make sure to share them during interviews. It’s a great way to demonstrate your capabilities beyond just words.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for Technical Managers and practice your responses. We want you to feel confident and ready to tackle anything they throw at you.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that job!
We think you need these skills to ace Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Manager role. Highlight your experience in managing teams, improving processes, and delivering excellent customer service. We want to see how your skills align with our objectives!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Managed Service Team. Be genuine and let your personality come through!
Showcase Relevant Experience: When filling out your application, focus on showcasing your relevant experience in user support, incident management, and team leadership. We love seeing examples of how you've tackled challenges and improved customer experiences!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Bechtle UK
✨Know Your Stuff
Make sure you have a solid understanding of the technical aspects related to the role. Brush up on SLAs, XLAs, and incident management processes. Being able to discuss these confidently will show that you're not just familiar with the terms but can apply them in real scenarios.
✨Showcase Your Leadership Skills
As a Technical Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, dealt with escalations, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company Culture
Research Bechtle's values and work culture. Tailor your answers to reflect how your personal values align with theirs. This will demonstrate that you're not only a fit for the role but also for the company as a whole.
✨Prepare Questions
Have a list of thoughtful questions ready to ask at the end of the interview. Inquire about team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.