Service Delivery Associate in Hardingstone

Service Delivery Associate in Hardingstone

Hardingstone Full-Time 28000 - 30000 £ / year (est.) No working from home possible
Bechtle UK

At a Glance

  • Tasks: Manage client inquiries and ensure top-notch customer service in a dynamic environment.
  • Company: Join Bechtle, a leading tech company with a fun and supportive culture.
  • Benefits: Enjoy hybrid working, competitive salary, and great perks like social events and health benefits.
  • Other info: Great career progression opportunities with training and mentorship.
  • Why this job: Make a real impact by enhancing client experiences and driving service excellence.
  • Qualifications: 1-2 years in customer service, strong communication skills, and a passion for helping others.

The predicted salary is between 28000 - 30000 £ per year.

Service Delivery Associate Location: Northampton (Hybrid) Salary: £28K-30K As a Service Delivery Associate at Bechtle you will be working within our Shared Delivery Hub. You will be a proactive and customer-focused individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) * Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues * Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion * Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed * Coordinate with internal teams to address client requests and resolve issues in a timely manner * Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary * Arrange and manage meetings regarding customer contract renewals * Maintain detailed records of client interactions and actions taken to ensure accountability and transparency Data Analytics & Reporting (25%) * Collating data to create reports/metrics/produce graphical data. * SLA measurement, finance and resource reporting. Service Delivery (15%) * Create and maintain service reports for shared delivery clients * Schedule and attended remote service review meetings * Ensure relevant Service Level Agreements (SLAs) are managed, monitored and reported on and communicated to the clients Continuous Service Improvement (10%) * Proactively identify opportunities to improve processes and enhance the client experience * Collaborate with the Head of Service Delivery and Service Delivery Managers to develop and implement best practices for client support and service delivery * Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management Skills and Experience (Essential) * 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry. * Strong communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders * Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively * Strong administration expertise Skills and Experience (Desirable) * ITIL foundation qualification * Experience working with Autotask (ITSM Tool) * Customer excellence training or qualifications * Service delivery experience What we offer * Hybrid Working (3 days in/2 days out) after successful probation period. * Perks – Incentives (holidays, vouchers, lunches, spot prizes). * Top of the range technology in office and for home working (laptops, screens, etc) * Subsidised health care/medical benefits * Annual Leave – 25 days, increasing to 30 with time spent, plus Bank Holidays + optional 2 weeks unpaid. * Progression Plan – training & mentor programme

Service Delivery Associate in Hardingstone employer: Bechtle UK

Bechtle UK is an excellent employer that values proactive individuals who thrive in a dynamic environment. With a hybrid working model, competitive salary, and a strong focus on employee growth, you will find ample opportunities for career progression while being part of a supportive team that prioritises customer satisfaction and innovation.

Bechtle UK

Contact Details:

Bechtle UK Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Service Delivery Associate in Hardingstone

Tip Number 1

Get to know the company! Research Bechtle and understand their values, culture, and what they’re looking for in a Service Delivery Associate. This will help you tailor your approach and show them you’re genuinely interested.

Tip Number 2

Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.

Tip Number 3

Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Bechtle. Let’s get you that interview!

We think you need these skills to ace Service Delivery Associate in Hardingstone

Customer Management
Communication Skills
Interpersonal Skills
Organizational Skills
Time Management
Data Analytics
Reporting Skills

Some tips for your application 🫡

Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service, especially if you've worked in IT. We want to see how your skills match the role of Service Delivery Associate!

Show Off Your Communication Skills:Since this role is all about client interactions, let your communication skills shine through in your application. Use clear and professional language, and don’t forget to mention any relevant experiences that showcase your ability to handle inquiries effectively.

Highlight Your Organisational Skills:We love a candidate who can juggle multiple tasks! In your application, share examples of how you've managed priorities and kept things organised in previous roles. This will show us you're ready for the fast-paced environment of our Shared Delivery Hub.

Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!

How to prepare for a job interview at Bechtle UK

Know the Role Inside Out

Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Associate. Familiarise yourself with managing client inquiries and the importance of customer excellence. This will help you answer questions confidently and show that you're genuinely interested in the role.

Showcase Your Communication Skills

Since this role involves a lot of client interaction, be prepared to demonstrate your strong communication skills. Practice articulating your thoughts clearly and professionally. You might even want to role-play common client scenarios with a friend to get comfortable with responding to inquiries.

Highlight Your Organisational Skills

The job requires excellent organisational and time management skills. Be ready to discuss how you've successfully managed multiple priorities in the past. Use specific examples from your previous roles to illustrate your ability to stay organised and meet deadlines.

Prepare for Continuous Improvement Questions

Expect questions about how you would identify opportunities for process improvement. Think of examples where you've contributed to enhancing customer experience or efficiency in previous roles. This shows that you're proactive and committed to continuous service improvement, which is key for this position.