At a Glance
- Tasks: Provide 2nd line technical support and solutions for customers in a dynamic team.
- Company: Join a supportive and fun tech company with a focus on collaboration.
- Benefits: Enjoy a competitive salary, flexible working hours, and subsidised health care.
- Other info: Hybrid working model and excellent career progression opportunities.
- Why this job: Make a real impact while working with top-notch technology and a vibrant team.
- Qualifications: Minimum 2 years' experience in IT support and knowledge of Microsoft products.
The predicted salary is between 30000 - 35000 £ per year.
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.
- Provide 2nd line technical support for all customers.
- Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained.
- Provide technical guidance to the helpdesk team and field engineers.
- Create and maintain strong relationships with other business units.
- Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice.
- Provide assistance to service team for technical design, implementation and support of customer incidents and projects.
- Assist with the planning of internal and customer project work.
- Accountable for the change control process and the upkeep of digital records.
- Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly.
- Assist in the training and development of service helpdesk staff and field engineers.
- Work under own initiatives as part of the service team to ensure high quality support to clients.
- Undertake tasks identified by service helpdesk, service team leader or technical manager.
Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months).
Flexible Work Shift Patterns - Between 7am and 7pm.
Salary £30,000 - £35,000 Depending on experience.
Culture – Social events, Supportive, Fun, Hard working.
Perks – Incentives (holidays, vouchers, lunches, spot prizes).
Top of the range technology in office and for home working (laptops, screens, etc).
Subsidised health care/medical benefits.
Annual Leave – 25-30* days plus B.Progression Plan – training & mentor programme.
Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications.
Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc.
Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
ICT Technician - Immediate Start in Northampton employer: Bechtle UK
Bechtle UK is an excellent employer that values proactive individuals who thrive in a dynamic environment. With a hybrid working model, competitive salary, and a strong focus on employee growth, you will find ample opportunities for career progression while being part of a supportive team that prioritises customer satisfaction and innovation.
