At a Glance
- Tasks: Provide 2nd line technical support and resolve customer incidents quickly.
- Company: Dynamic tech company with a fun and supportive culture.
- Benefits: Hybrid working, competitive salary, and generous annual leave.
- Other info: Enjoy social events and top-notch technology in a modern workspace.
- Why this job: Join a team that values innovation and offers real career progression.
- Qualifications: Minimum 2 years in IT support with strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.
Job Role Responsibilities
- Provide 2nd line technical support for all customers
- Ensure customer incidents are resolved as quickly as possible (on and off-site)
- Take responsibility and exceed department Service Level Agreements
- Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
- Provide technical guidance to the helpdesk team and field engineers
- Create and maintain strong relationships with other business units
- Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice
- Provide occasional support of managed services operations, including involvement of weekend tasks
- Provide assistance to service team for technical design, implementation and support of customer incidents and projects
- Undertake customer audits and create appropriate documentation
- Create and maintain suitable customer infrastructure / service documentation
- Assist with the planning of internal and customer project work
- Accountable for the change control process and the upkeep of digital records
- Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
- Assist in the training and development of service helpdesk staff and field engineers
- Work under own initiatives as part of the service team to ensure high quality support to clients
- Undertake tasks identified by service helpdesk, service team leader or technical manager
- Undertake any other duties as required, which are deemed necessary to satisfy the needs of the business
- Ensure incident information is recorded accurately and in a timely manner
- Ensure jobsheets are accurate and completed daily
- Keep appraised of new and emerging technologies
- Seek and highlight additional opportunities whilst reviewing customers infrastructures
- Suggest improvements for the on-going development of the service department
Job Requirements
- Excellent customer communication skills
- Can work on own intuitive.
- Good written skills on job reporting and documentation.
What we offer
- Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
- Flexible Work Shift Patterns - Between 7am and 7pm
- Salary £30,000 - £35,000 Depending on experience
- Location – close to the centre of Northampton with a modern, up to date living space
- Culture – Social events, Supportive, Fun, Hard working o Perks – Incentives (holidays, vouchers, lunches, spot prizes)
- Top of the range technology in office and for home working (laptops, screens, etc)
- Subsidised health care/medical benefits
- Annual Leave – 25-30* days plus B.H’s optional 2 weeks unpaid. *Increases with time spent
- Progression Plan – training & mentor programme.
Experience
- Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications.
- Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
- Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
- Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc
- Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
IT Technician in Northampton employer: Bechtle UK
Bechtle UK is an excellent employer that values proactive individuals who thrive in a dynamic environment. With a hybrid working model, competitive salary, and a strong focus on employee growth, you will find ample opportunities for career progression while being part of a supportive team that prioritises customer satisfaction and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you to their company.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives potential employers a tangible way to see what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a 2nd line support engineer. Role-play with a friend or use online resources to get comfortable with the types of questions that may come up.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Technician in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your experience with 2nd line support, customer communication skills, and any relevant technologies you've worked with. We want to see how you fit into our team!
Show Off Your Skills:In your cover letter, don’t just list your skills—show us how you've used them in real situations. Give examples of how you've resolved incidents or improved processes. This helps us see your problem-solving abilities in action!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for key achievements and avoid jargon unless it's relevant. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Bechtle UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft products and any other technologies mentioned in the job description. Be prepared to discuss your experience with servers, networks, and troubleshooting common issues.
✨Show Off Your Communication Skills
Since excellent customer communication is key for this role, practice explaining technical concepts in simple terms. Think of examples where you've successfully resolved customer issues and how you maintained clear communication throughout the process.
✨Demonstrate Team Spirit
This position involves working closely with other engineers and helpdesk staff. Be ready to share examples of how you've collaborated in past roles, highlighting your ability to maintain strong relationships and communicate effectively within a team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past incidents you've handled, how you approached them, and what the outcomes were. This will show your ability to exceed service level agreements and handle pressure.
