Backup & Monitoring Engineer in Hemel Hempstead

Location - Northampton (Hybrid)

Salary - up to £30K

As a Monitoring & Backup Engineer, you will join an exciting, fast-paced area of our Managed Service, striving to deliver all-round service excellence to our customers with a proactive mindset. You will play a key role in areas such as continual improvement of monitoring & backup systems, proactively eliminating any security weaknesses for our customers and delivering core processes/activities.

Job Role Responsibilities

• Full ownership of Monitoring and Backup for the Managed Service Operation Centre.
• Escalation point to Service Desk for Backup & Monitoring issues.
• Analyse events, perform troubleshooting and incident response on the related systems communicating with relevant teams or third parties responsible for managing the systems for quick alert resolution.
• Work with the Service teams to ensure that monitoring and alerting is optimised for existing customers as well as any new customers from the offset.
• Ensure customer incidents are resolved as quickly as possible (on and off-site).
• Take responsibility and exceed company Service Level Agreements.
• Work closely with customers and resellers to ensure that a high level of communication and engagement is maintained.
• Assist in creating and maintaining strong relationships with customers and resellers.
• Ensure that solutions are installed to appropriate standards and industry best practice.
• Provide occasional out of hours support and maintenance as required including evenings and weekends.
• Aid the Service team for implementation and support of customer incidents and projects.
• Undertake customer audits and create appropriate documentation.
• Create and maintain suitable customer infrastructure/service documentation.
• Accountable for the change control process and the upkeep of digital records.
• Work under own initiatives as part of the team to ensure high quality support to clients.
• Undertake tasks identified by the team.
• Undertake any other duties as required, which are deemed necessary to satisfy the needs of Bechtle.
• Ensure incident information is recorded accurately and in a timely manner on our ITSM tool.
• Keep appraised of new and emerging technologies.
• Seek and highlight additional opportunities whilst working with customers and resellers.
• Suggest improvements for the ongoing development of the company.
• Ensure daily monitoring and resolution of issues relating to customer backups, DR solutions and IAAS platforms.
• Assist with customer trials and pre-sales for new sales opportunities.

Experience

• Minimum 2 years’ experience in a role supporting servers, networks, virtualised systems, backup, and M365 & Azure.
• Proven experience of enterprise/mainstream technologies and applications primarily focused on Microsoft 365, Azure, AVD, Windows Server, AD, VMware, Veeam, Acronis.
• Experience managing RMM and monitoring tools.
• Industry recognised accreditations such as MS102, AZ104, VMware VCP, CCNA are highly desirable.

Job Requirements

• Excellent customer and stakeholder communication skills.
• Can work on own initiative.
• Good written skills on job reporting and documentation.
• Driven to provide proactive client experience.

What we offer

• Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months).
• Salary £30,000 depending on experience.
• Location – close to the centre of Northampton with a modern, up to date living space.
• Culture – Social events, Supportive, Fun, Hard working.
• Perks – Incentives (holidays, vouchers, lunches, spot prizes).
• Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc).
• Subsidised health care/medical benefits.
• Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent.
• Progression Plan – training & mentor programme.