At a Glance
- Tasks: Provide 2nd line technical support and resolve customer incidents efficiently.
- Company: Bechtle is Europe's leading IT solutions provider, dedicated to delivering top-notch services.
- Benefits: Enjoy hybrid working, competitive salary, modern tech, and generous annual leave.
- Other info: Opportunity for progression with training and mentorship after probation.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in IT support.
- Qualifications: Minimum 2 years' experience in IT support with knowledge of Microsoft technologies.
The predicted salary is between 24000 - 28000 £ per year.
2nd Line Service Desk Engineer (MSP)
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Up to £35,000 + Company Benefits
Hybrid – Northampton
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.
Job Role Responsibilities
- Provide 2nd line technical support for all customers
- Ensure customer incidents are resolved as quickly as possible (on and off-site)
- Take responsibility and exceed department Service Level Agreements
- Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
- Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice
- Provide occasional support of managed services operations, including involvement of weekend tasks
- Provide assistance to service team for technical design, implementation and support of customer incidents and projects
- Undertake customer audits and create appropriate documentation
- Create and maintain suitable customer infrastructure/service documentation
- Accountable for the change control process and the upkeep of digital records
- Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
- Work under own initiatives as part of the service team to ensure high quality support to clients
- Undertake any other duties as required, which are deemed necessary to satisfy the needs of Bechtle
- Seek and highlight additional opportunities whilst reviewing customers infrastructures
- Suggest improvements for the ongoing development of the service department
Experience
- Minimum 2 years’ experience in a role of supporting servers, networks, printers, PCs and applications.
- Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti‑virus and backup platforms and operations.
- Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco is desirable.
- Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS, printers, etc.
- Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
What we Offer
- Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
- Flexible Work Shift Patterns – Between 7am and 7pm
- Salary £30,000 – £35,000 depending on experience
- Location – close to the centre of Northampton with a modern, up‑to‑date living space
- Culture – Social events, supportive, fun, hard working
- Perks – Incentives (holidays, vouchers, lunches, spot prizes)
- Top of the range technology in office and for home working (laptops, screens, etc.)
- Subsidised health care/medical benefits
- Annual Leave – 25–30 days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
- Progression Plan – training & mentor programme
2nd Line Support Engineer in Northampton employer: Bechtle UK
Bechtle is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model that promotes work-life balance. With a modern office located in the heart of Northampton, employees benefit from top-tier technology, comprehensive health care, and a robust progression plan that includes training and mentorship opportunities. Join a collaborative team where your contributions are valued, and you can thrive in a supportive environment focused on delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Northampton
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft products, Citrix, and VMware. Having hands-on experience or even just a solid understanding of these technologies can set you apart during interviews.
✨Tip Number 2
Brush up on your customer communication skills. Since this role involves providing support to customers, being able to communicate technical information clearly and effectively will be crucial. Consider practising common scenarios you might encounter.
✨Tip Number 3
Network with current or former employees of Bechtle or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with incident management and how you've exceeded service level agreements in past roles. Be ready to share specific examples that demonstrate your problem-solving skills and ability to work under pressure.
We think you need these skills to ace 2nd Line Support Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in 2nd line support, particularly with Microsoft technologies and any industry-recognised accreditations. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your customer communication skills and ability to work independently. Mention specific examples of how you've resolved technical issues in the past and exceeded service level agreements.
Highlight Technical Skills:In your application, emphasise your experience with enterprise technologies such as Citrix, VMware, and Cisco. Be sure to mention any relevant certifications you hold, as these can set you apart from other candidates.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Bechtle UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with servers, networks, and applications, especially Microsoft products. Highlight any relevant certifications you hold, such as MCP or CCNA, as these will demonstrate your expertise.
✨Demonstrate Excellent Communication
Since the role requires strong customer communication skills, practice explaining technical concepts in simple terms. Be ready to provide examples of how you've effectively communicated with customers in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific incidents where you resolved technical issues quickly and efficiently, and be ready to explain your thought process during those situations.
✨Research Bechtle and Their Services
Familiarise yourself with Bechtle's offerings and their approach to IT solutions. Understanding their business model and recent projects can help you tailor your responses and show genuine interest in the company.
