Job Summary
The Community Engagement Coordinator supports delivery of community-focused engagement activities for the Heathrow West Terminal Development Consent Order (DCO) process. Reporting to the Senior Stakeholder Engagement Manager, this role is responsible for coordinating the work of third‑party community engagement consultants retained to deliver public‑facing engagement activities. The Coordinator ensures that community engagement outputs are aligned with technical engagement activities and statutory requirements, and overall DCO program governance. Operating within a high‑profile and highly scrutinised infrastructure environment, the Community Engagement Coordinator ensures consistency, quality control, and auditability of community engagement activities.
Major Responsibilities
- Support structured engagement with residents, community groups, businesses, and local representatives.
- Act as day‑to‑day interface with third‑party community engagement consultants delivering community and public engagement services.
- Create a schedule for community stakeholder meetings in collaboration with the community consultants and the Senior Stakeholder Engagement Manager. Meeting frequency should be proportionate to stakeholder’s interest in and/or influence on the process.
- Coordinate planning and delivery of community stakeholder meetings and briefings, public meetings, drop‑in sessions, and digital engagement activities.
- Monitor emerging community concerns and sentiment and ensure timely escalation of high‑risk issues.
- Ensure consultant‑led engagement activities align with project stakeholder engagement and consultation strategies.
- Escalate delivery risks or issues to the Senior Stakeholder Engagement Manager as required.
- Monitor consultant performance against scope, schedule, and quality standards.
Integration with Technical Engagement
- Coordinate with Technical Engagement Coordinator to ensure community engagement materials accurately reflect technical options and assessments (environment, engineering, traffic and transportation).
- As required, arrange for technical consultant participation in community and public engagement meetings and briefings.
Statutory Consultation
- Provide documentation of community stakeholder engagement for the development of the Statutory Consultation Plan.
- As requested, support the delivery of the Statutory Consultation Plan and the associated notification requirements, consultation letters and materials.
Engagement Materials
- Review draft materials prepared by consultants to ensure clarity, accessibility, and compliance with program standards.
- Ensure consultation materials are version‑controlled and aligned with approved content.
- Support preparation of briefing materials for senior project and technical representatives attending events.
Engagement Reporting
- Provide weekly update of community stakeholder meeting schedule and community stakeholder issues tracker.
- Document community stakeholder engagement following project procedures.
- Submit information that is relevant for the Pre‑Application Issues Tracker, the Lands, Rights Negotiation Tracker and Statements of Common Ground.
- Ensure engagement responses demonstrate how feedback has informed project development.
- Assist in preparation of reporting inputs for the Consultation Report.
- Maintain organized, auditable records of community engagement activities.
Education and Experience Requirements
- Bachelor's degree relevant experience delivering stakeholder engagement for projects.
- Demonstrated ability to manage external consultants and coordinate multidisciplinary technical inputs.
- Strong understanding of stakeholder mapping, engagement planning, and consultation data systems.
- Excellent written and verbal communication skills.
- Experience supporting public consultation events and digital engagement platforms.
- Strong organizational and coordination skills.
Core Competencies
- Strong coordination and delivery focus.
- Detail‑oriented with structured documentation discipline.
- Collaborative and able to integrate technical inputs.
- Sound professional judgement.
- Clear written and verbal communicator.
- Calm and organized in high‑visibility public settings.
Other Requirements
- UK‑based role requiring travel to consultation venues across Greater London and surrounding areas.
- Availability to attend evening and weekend consultation events as required.
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