At a Glance
- Tasks: Be the first point of contact for patients and guide them to the right services.
- Company: Join the friendly team at Beccles Medical Centre, serving 20,000 patients.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Other info: Flexible hours and opportunities for professional development.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus customer care experience.
The predicted salary is between 20250 - 24750 £ per year.
The Care Navigation Team at Beccles Medical Centre, a GP practice of around 20,000 patients, is recruiting a Care Navigator on a six-month fixed-term contract.
Usually the first point of contact, the post-holder takes in patients' ideas, concerns and expectations and directs them to the right person, place or service.
At 25 hours a week under the Team Leader, the role includes training in care navigation and support across the wider practice.
In-depth Systm One skills, knowledge of the GMS contract and GCP training decide fit.
- What the job involves
- Act as the first line of contact for patients, providing high-quality customer service
- Use the I. C. E. model (ideas, concerns, expectations) to gather essential information from patients
- Direct patients to the right place, person and time using in-house protocols, procedures and online consultation tools
- Handle a wide range of patient enquiries on a daily basis
- Maintain professionalism and consistently high standards in all patient interactions
- Work under the direct supervision of the Care Navigation Team Leader
- Work collaboratively across the wider practice, supporting colleagues flexibly
- Communicate promptly with staff teams, departments and medical services, supporting the Management team as required
- Maintain strict confidentiality of patient, staff and business information
- Follow relevant policies and procedures and take responsibility for own learning and development
- Attend non-clinical staff meetings and complete in-house mandatory training as required
- Take on additional duties or relinquish existing ones as service needs change
Qualifications
- GCSE English Language at Level 4 / C
- GCSE Mathematics at Level 4 / C
Experience
- Customer care experience
Skills & knowledge
- Excellent IT skills, including spreadsheets
- In-depth Systm One skills
- Familiarity with aspects of the GMS contract
- GCP trained
- Organised, detail-focused and able to prioritise
- Committed to own professional development and willing to train
- Other
- Relaxed, positive and friendly manner
- Tolerant, empathetic and caring approach
- Confident handling sensitive and difficult situations with staff and patients
- Works autonomously and within a multidisciplinary team
- Flexible and adaptable to change
- Adheres to strict confidentiality, equality and diversity
- Nice to have
- Willing to work extra hours to provide sickness or holiday relief
- Data analysis experience
- Primary care experience
- Training in QI methodology
- #J-18808-Ljbffr
Care Navigator (Fixed Term Contract - 6 Months) employer: Beccles Medical Centre
Beccles Medical Centre is an excellent employer, offering a supportive work culture where compassion and patient care are at the forefront of our mission. Employees benefit from ongoing training and development opportunities, ensuring personal and professional growth in a collaborative environment. Located in the heart of Beccles, our team enjoys a fulfilling role that directly impacts the health and well-being of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator (Fixed Term Contract - 6 Months)
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Beccles Medical Centre before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Beccles Medical Centre. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Beccles Medical Centre you’re ready to step in and make an immediate impact!
We think you need these skills to ace Care Navigator (Fixed Term Contract - 6 Months)
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Care Navigator (Fixed Term Contract - 6 Months) at Beccles Medical Centre, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Beccles Medical Centre.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Beccles Medical Centre. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Beccles Medical Centre
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Beccles Medical Centre.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
