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- Tasks: Provide 1st Line IT support and troubleshoot technical issues over the phone.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Enjoy competitive salary, ongoing training, and a supportive work culture.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: Basic IT background with SC Clearance and excellent communication skills.
- Other info: Great opportunity for growth and development in the tech field.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a skilled IT professional to join our team as a Junior IT Analyst. This is a unique opportunity for individuals with a basic IT background and SC Clearance to work in a fast-paced environment. This role requires excellent communication skills, both written and verbal, to effectively provide 1st Line support on the phone. The ideal candidate will be responsible for maintaining accurate company details, documenting key information, and escalating issues to the 2nd Line team. Prior experience in password management and reset procedures is highly desirable. To succeed in this role, candidates should have a minimum of one year's experience in a related field and hold a valid SC Clearance.
Key Responsibilities:
- Provide exceptional customer service via phone calls
- Maintain company records and update them accurately
- Assist in troubleshooting and resolving technical issues
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
IT Support Professional employer: beBeeSupport
Contact Detail:
beBeeSupport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Professional
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves providing 1st Line support over the phone, grab a friend and do some mock calls. This will help you feel more confident when it comes to handling real customer queries.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled technical issues in the past. Highlighting your experience with password management and resets will definitely catch their attention.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace IT Support Professional
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience and skills. We want to see how your background aligns with the Junior IT Analyst role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your communication skills will help us provide exceptional customer service.
Showcase Your Technical Skills: Mention any specific tools or technologies you’ve worked with, especially those related to password management and troubleshooting. We love seeing candidates who are proactive in their learning!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at beBeeSupport
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around 1st Line support. Be ready to discuss common troubleshooting steps and password management procedures, as these are crucial for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of phone support, practice explaining technical issues in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Familiarise Yourself with SC Clearance
Understand what SC Clearance entails and be prepared to discuss your experience with it. This shows that you’re not only qualified but also aware of the responsibilities that come with the clearance.
✨Prepare Questions for Them
Think of insightful questions to ask about the team dynamics or ongoing training opportunities. This demonstrates your interest in the role and helps you gauge if the company is the right fit for you.
