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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone and email, ensuring accurate information.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be the voice of the company and make a difference in customers' lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fast-paced environment with room for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for highly customer-focused individuals to join our existing team. As a key member, you will provide professional and helpful responses to customers whilst maintaining the highest service standards. You will be responsible for handling inbound telephone calls, responding to email enquiries and taking intercom calls with high accuracy.
What You'll Do:
- Take inbound telephone calls
- Respond to email enquiries
- Certify accuracy of information provided is paramount
- Assisting with the Irish Clamp release
multi-rolling customer experience representative in Wigan employer: beBeeSkills
Contact Detail:
beBeeSkills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land multi-rolling customer experience representative in Wigan
✨Tip Number 1
Practice your communication skills! Since you'll be handling calls and emails, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 2
Research the company! Knowing their values and services can help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle tricky customer situations. We all know that keeping customers happy is key, so have some examples ready to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace multi-rolling customer experience representative in Wigan
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description, like handling inbound calls and responding to emails. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at beBeeSkills
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Customer Service Specialist, especially handling inbound calls and email enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a multi-rolling customer experience representative, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you handled difficult inquiries or resolved issues effectively. This will illustrate your ability to maintain high service standards, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
