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- Tasks: Assist customers with enquiries and resolve issues to ensure satisfaction.
- Company: Join a dynamic team in a thriving contact centre environment.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Make a difference by helping customers and supporting business growth.
- Qualifications: 5 GCSEs including Maths, English, and ICT; strong communication skills.
- Other info: Fast-paced role with a focus on teamwork and customer service.
The predicted salary is between 28800 - 43200 £ per year.
We have exciting opportunities for highly motivated and customer-focused individuals to join our team in a contact centre environment. This role involves responding to incoming customer enquiries, providing timely and efficient service, and delivering greater customer satisfaction by resolving issues promptly. As a Customer Service Representative, you will also support the sales consultants by booking viewing appointments, which will help drive business growth.
The ideal candidate will possess excellent communication skills, be able to work under pressure, and meet deadlines. They should also be willing to adapt to changing priorities and be flexible with regards to day-to-day duties and hours worked.
Key Responsibilities:- To utilise your excellent interpersonal skills in supporting customers over the phone or through other communication channels.
- 5 GCSEs or equivalent including Maths, English & ICT.
Hiring Contact Centre Operatives in Hinckley employer: beBeeService
Contact Detail:
beBeeService Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hiring Contact Centre Operatives in Hinckley
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service experience and how you handle pressure.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing applications directly from motivated candidates who are ready to join our customer-focused team.
We think you need these skills to ace Hiring Contact Centre Operatives in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve handled enquiries and resolved issues in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Flexibility: Since the role requires adaptability, mention any experiences where you’ve successfully managed changing priorities or worked under pressure. We appreciate candidates who can think on their feet and adjust as needed!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at beBeeService
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like responding to enquiries and booking appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples that highlight your interpersonal skills. Think of situations where you've successfully resolved customer issues or worked under pressure. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Be Ready for Role-Playing
Expect some role-playing exercises during the interview. This is a common practice in customer service interviews. Prepare by thinking about how you would handle different customer scenarios, such as dealing with complaints or providing information. This will show your potential employer that you're ready to jump into the role.
✨Flexibility is Key
The job requires adaptability, so be prepared to discuss how you've handled changing priorities in the past. Share specific examples where you’ve successfully adjusted to new tasks or schedules. This will demonstrate your willingness to be flexible and meet the demands of the role.
