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- Tasks: Conduct housing needs assessments and manage customer relationships with empathy.
- Company: Join a supportive team at the Civic Offices in Portsmouth.
- Benefits: Full-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by helping them find housing solutions.
- Qualifications: Excellent communication skills and experience with vulnerable client groups required.
- Other info: Work independently while being part of a dedicated team.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced professional to join our Housing Needs Advice & Support service as a Housing Register and Allocations Officer. As part of this role, you will be responsible for managing customer relationships, conducting housing needs assessments, and making decisions on allocations.
This is a full-time position based at the Civic Offices in Portsmouth. The ideal candidate will have excellent communication skills, be able to work independently, and possess experience working with vulnerable client groups. You will also need to demonstrate emotional resilience when dealing with difficult situations and remain professionally detached while delivering messages that may involve saying no.
Key Responsibilities- Conduct thorough assessments of housing needs, interviewing customers about their circumstances and assessing their financial situation.
- Manage customer relationships through face-to-face interactions, telephone calls, or correspondence.
- Deal with general housing enquiries within your assigned caseload.
Hiring for Exemplary Customer Service Skills in Portsmouth employer: beBeeResilience
Contact Detail:
beBeeResilience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hiring for Exemplary Customer Service Skills in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your customer service skills and emotional resilience, as these are key for the role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Tailor your approach! When preparing for interviews, think about specific examples from your past experiences that highlight your ability to manage customer relationships and handle difficult situations. This will make you stand out!
We think you need these skills to ace Hiring for Exemplary Customer Service Skills in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing customer relationships, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information and support customers.
Tailor Your Experience: We want to see how your past experiences align with the responsibilities of the Housing Register and Allocations Officer role. Be specific about your experience working with vulnerable client groups and how you've handled challenging situations in the past.
Be Professional Yet Personable: While it's important to maintain professionalism, don't forget to let your personality shine through. We appreciate candidates who can connect with others while remaining emotionally resilient, so share examples that showcase your ability to balance empathy with professionalism.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at beBeeResilience
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Register and Allocations Officer. Brush up on housing needs assessments and customer relationship management. Familiarise yourself with common challenges faced by vulnerable client groups so you can speak confidently about how you'd handle them.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that highlight your ability to manage customer relationships effectively. Think of situations where you’ve had to communicate difficult messages or resolve conflicts, and be ready to discuss these during the interview.
✨Demonstrate Emotional Resilience
This role requires emotional resilience, especially when dealing with tough situations. Prepare to share experiences where you maintained professionalism while managing sensitive issues. This will show that you can handle the emotional demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might handle, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.
