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- Tasks: Manage daily operations and lead a front-of-house team to enhance visitor experiences.
- Company: Join the Royal Academy of Arts, a prestigious venue with a rich cultural heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of an iconic institution and create memorable experiences for diverse visitors.
- Qualifications: Experience in venue or event management and strong communication skills required.
- Other info: Enjoy a collaborative atmosphere with a focus on teamwork and visitor satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The Royal Academy of Arts is seeking a seasoned Operations Manager to oversee the day-to-day management of our iconic venue. As an integral member of the Onsite Operations & Experience team, you will be responsible for line managing a skilled front-of-house team and collaborating with cross-functional teams to deliver exceptional visitor experiences.
Your responsibilities will include:
- Maintaining high standards of customer service and ensuring seamless delivery of operational tasks.
- Liaising with Security, Retail, and Learning teams on various projects and initiatives.
- Providing safeguarding support, evacuation procedures, and first aid training as required.
You will excel in this role if you possess proven experience in venue or event management, combined with excellent communication skills. You must be able to work independently while also being passionate about teamwork. With your warm approach towards visitors from diverse backgrounds, you can ensure that every guest receives a memorable experience at our esteemed institution.
A 45-hour working week is contracted for this position.
onsite operations specialist in London employer: beBeeOperations
Contact Detail:
beBeeOperations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land onsite operations specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the venue management scene, especially those who work at places you admire. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to share specific examples of how you've managed teams or improved visitor experiences in the past.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face scenario-based questions about managing operations or dealing with emergencies. Think through your past experiences and be ready to discuss how you'd handle various situations.
We think you need these skills to ace onsite operations specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight any previous venue or event management experience, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional visitor experiences and how your warm approach can enhance our team.
Showcase Teamwork and Independence: We love candidates who can work well in a team but also thrive independently. Share examples from your past roles where you’ve successfully balanced both aspects.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at beBeeOperations
✨Know the Venue Inside Out
Before your interview, make sure you research The Royal Academy of Arts thoroughly. Familiarise yourself with its history, current exhibitions, and visitor services. This will not only show your genuine interest but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Team Management Skills
Be prepared to discuss your experience in managing teams, especially in a front-of-house setting. Think of specific examples where you successfully led a team, resolved conflicts, or improved service standards. This will demonstrate your capability to manage the skilled front-of-house team effectively.
✨Emphasise Communication and Collaboration
Since the role involves liaising with various teams, highlight your communication skills. Share instances where you collaborated with different departments to achieve a common goal. This will illustrate your ability to work well within cross-functional teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding visitor safety and operational challenges. Prepare scenarios where you had to implement evacuation procedures or provide first aid. This will showcase your readiness to handle real-life situations in the venue.
