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- Tasks: Lead and manage Direct Banking Operations, ensuring exceptional service and operational efficiency.
- Company: Join a leading financial institution focused on innovation and customer satisfaction.
- Benefits: Competitive salary, leadership development, and opportunities for career advancement.
- Why this job: Make a real impact in banking by driving operational excellence and customer satisfaction.
- Qualifications: Proven leadership experience and expertise in banking operations and supplier management.
- Other info: Dynamic role with a focus on continuous improvement and compliance.
The predicted salary is between 72000 - 108000 £ per year.
Head of Direct Banking Operations
This pivotal role is responsible for overseeing end-to-end operations of our direct banking division, ensuring exceptional service delivery, operational efficiency and compliance across all outsourced partnerships. The ideal candidate will lead a high-performing team, manage critical third-party relationships and drive operational excellence to support customers and business objectives. This senior management position requires a strong blend of leadership, operational expertise and supplier management skills with a focus on continuous improvement innovation. We are seeking an experienced leader who can establish robust governance frameworks, monitor performance against contractual obligations, and ensure outsourced partners deliver consistently agreed standards while mitigating risks. Experience in managing intra-group service relationships is also essential.
The successful candidate will have extensive knowledge of the regulatory regime applicable to UK savings operations including PRA, FCA requirements, and the Consumer Duty framework, demonstrating the ability to implement and maintain effective oversight frameworks ensuring compliance, protecting customer interests, and safeguarding the organisation from breaches.
Key Responsibilities:
- Lead and manage Direct Banking Operations function driving consistency, accuracy, and excellence in service delivery.
- Oversee outsource activities, monitoring contractual compliance, implementing robust governance frameworks, mitigating risk, and maintaining operational integrity.
Strategic Leader - Direct Banking Division in Milton Keynes employer: beBeeLeadership
Contact Detail:
beBeeLeadership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Leader - Direct Banking Division in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their operations, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Strategic Leader - Direct Banking Division in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Strategic Leader in Direct Banking. Highlight your leadership experience, operational expertise, and any relevant supplier management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and managed third-party relationships in the past. Let us know what makes you tick!
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to highlight your understanding of the regulatory frameworks like PRA and FCA requirements. We’re looking for someone who can ensure we meet these standards while protecting customer interests.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at beBeeLeadership
✨Know Your Operations Inside Out
Make sure you have a solid understanding of direct banking operations, especially in relation to compliance and service delivery. Brush up on the regulatory frameworks like PRA and FCA requirements, as well as the Consumer Duty framework. This knowledge will help you demonstrate your expertise and show that you're ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove operational excellence or improved service delivery. Be ready to discuss your approach to managing high-performing teams and how you handle supplier relationships.
✨Demonstrate Continuous Improvement Mindset
Be prepared to talk about how you've implemented innovative solutions in previous roles. Highlight any initiatives you've led that resulted in improved efficiency or customer satisfaction. This will show that you’re not just about maintaining the status quo but are also focused on driving change.
✨Understand Risk Management
Familiarise yourself with risk mitigation strategies relevant to outsourced partnerships. Be ready to discuss how you've monitored performance against contractual obligations and ensured compliance in past roles. This will illustrate your ability to safeguard the organisation while protecting customer interests.
