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- Tasks: Support customers with energy queries via phone and digital platforms.
- Company: Join a forward-thinking company dedicated to exceptional customer experiences.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for personal growth.
- Why this job: Make a positive impact in the energy sector while helping customers thrive.
- Qualifications: Passion for customer service and a willingness to learn about energy solutions.
- Other info: Collaborative team environment with a focus on shaping customer journeys.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a talented individual to join our team as an Energy Advisor. This role is ideal for those passionate about delivering exceptional customer experiences and making a positive impact in the energy sector.
About the Role:
This hybrid position involves supporting customers through various channels, including phone and digital platforms. You will work collaboratively with colleagues to resolve customer queries, providing tailored solutions that meet their needs. In this capacity, you will play a crucial role in shaping the customer journey, from initial contact to resolution. You will leverage your training and expertise to address a wide range of topics, including billing, tariffs, and energy usage.
uk energy solutions specialist in Hove employer: beBeeCustomerService
Contact Detail:
beBeeCustomerService Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land uk energy solutions specialist in Hove
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, attend industry events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Energy Advisors and practice your responses. We recommend using the STAR method to showcase your experience and how you can deliver exceptional customer experiences.
✨Tip Number 3
Show off your passion for the energy sector! During interviews, share your thoughts on current trends and how you can contribute to making a positive impact. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace uk energy solutions specialist in Hove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Energy Advisor role. Highlight any customer service experience and your passion for the energy sector to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've delivered exceptional customer experiences in the past, and let your enthusiasm shine through!
Showcase Your Communication Skills: Since this role involves supporting customers through various channels, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at beBeeCustomerService
✨Know Your Energy Stuff
Make sure you brush up on the latest trends and regulations in the energy sector. Familiarise yourself with common customer queries about billing, tariffs, and energy usage. This will show that you're not just passionate but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer experiences in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to shape the customer journey effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers in a similar way.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios where you might have to handle a customer query. Practise how you would approach these situations, focusing on empathy and providing tailored solutions. This will help you stand out as someone who can think on their feet.
