senior public sector adviser

senior public sector adviser in Hayling Island

Hayling Island Full-Time No home office possible

We are seeking an experienced Customer Service Coordinator to join our team. The ideal candidate will have a strong background in managing complex enquiries, complaints and correspondence.

Job Description

The Customer Service Coordinator will be responsible for delivering exceptional customer service to our service users, including the resolution of complex queries and complaints. This role involves working as part of the Parking Team and reporting to the Parking Business Services Manager.

Analyzing customer service data to improve service delivery;
Leading on customer service improvements;
Maintaining effective relationships with colleagues, stakeholders and elected members;