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- Tasks: Lead and empower teams to deliver exceptional customer services and operational excellence.
- Company: Dynamic organisation focused on modern and reliable housing operations.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: Proven leadership skills and experience in customer service management.
- Other info: Collaborative environment with a focus on innovation and teamwork.
The predicted salary is between 42000 - 84000 £ per year.
We are seeking an inspiring, forward-thinking, and collaborative leader to join us as the Senior Manager for Customer Services. This is a pivotal role, responsible for leading and empowering teams to deliver safe, modern, and reliable customer services. As Senior Manager for Customer Services, you will champion a positive, enthusiastic, and empowered culture ensuring operational excellence and outstanding customer service. You will lead integrated local services driving consistency, efficiency, and high customer satisfaction. This role involves matrix management across the organization working closely with colleagues to respond to challenges and opportunities as one cohesive leadership team.
The main responsibilities of this position include:
leading specialist in housing operations in Frome employer: beBeeCustomer
Contact Detail:
beBeeCustomer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land leading specialist in housing operations in Frome
✨Tip Number 1
Network like a pro! Reach out to people in the housing operations field, attend industry events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV alone can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you align with our mission of delivering outstanding customer service. Tailor your responses to show how you can contribute to our positive and empowered culture.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to success in the past. We love hearing about your experiences in driving operational excellence and high customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team and making a difference in customer services.
We think you need these skills to ace leading specialist in housing operations in Frome
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share examples of how you've inspired and empowered teams in the past, as this is key for the Senior Manager role.
Highlight Customer Service Excellence: Make sure to emphasise your experience in delivering outstanding customer service. We want to know how you've driven high customer satisfaction and operational excellence in your previous roles.
Be Collaborative: Since this role involves working closely with colleagues across the organisation, showcase your collaborative spirit. Mention any experiences where you've successfully worked in a matrix management environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at beBeeCustomer
✨Know Your Stuff
Make sure you understand the ins and outs of customer service operations. Research the company’s current services and any recent changes in their approach. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you empowered your team or improved customer satisfaction. This will help illustrate your collaborative and inspiring leadership style.
✨Emphasise Operational Excellence
Be ready to discuss how you would drive efficiency and consistency in service delivery. Bring up any relevant metrics or achievements from your previous roles that highlight your ability to enhance operational performance.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company's culture, challenges they face, and their vision for customer service. This shows that you’re not just interested in the job, but also in contributing to the organisation's success as a whole.
