Claims Focus Group Leader - Marine Hull & War in Vauxhall

General Job Title: Claims Focus Group Leader – Marine, Hull & War

Division: Group Claims

Reports To: As per Beazley’s organisation chart

Key Relationships: Group Head of Claims (“GHOC”), Claims Team Head (“Head of”), Claims Team Leader (“CTL”), Claims Business Management Team (“CBMT”), Underwriting & Claims Operations (“UCO”), own staff, product team underwriters, Ceded Reinsurance, clients, brokers, and key external vendors.

Job Summary: To support Beazley’s vision of being the highest performing specialist insurer by leading, managing, and developing a premier claims team that delivers the highest level claims service attainable for the benefit of Beazley, its clients, and other stakeholders, and ensuring consistent, fair, and efficient claims settlements.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

To support the development of a collaborative approach to learn, share ideas and diverse perspectives, and develop ways of working to best meet the challenges of our clients.

• Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct, which incorporates the PRA and FCA Conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.
• This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Adjuster license(s) may be required as part of your job responsibilities. If required, those licenses must be obtained within the first 90 days of your employment and in accordance with an individual licensing plan established by Beazley Compliance and your Manager.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Education and Qualifications: Graduate calibre

Skills and Abilities:

• Good leadership skills with the ability to influence and manage a team of professionals.
• Process management skills - able to review existing processes and procedures; making recommendations for rationalisation/improvement.
• General commercial and financial knowledge.
• Strong communication skills – able to communicate at all levels, both verbally and in writing.
• Good motivational skills – able to build and manage strong teams.
• Strong focus on time management, able to manage several diverse and concurrent projects.
• A demonstrable track record of strategic thinking.
• Strong analytical skills with the ability to analyse financial statements, make financial assessments of claims, etc.
• Hands-on implementer, able to drive through change where appropriate.

Knowledge and Experience:

• Experience in insurance industry, including preferably the Lloyd’s Market.
• Experienced in US/international business.
• Demonstrable process/project management skills.
• Experience of claims management guidelines, claims processes and systems.
• Client service experience gained within an insurance environment.
• Experience of managing team of technically strong professionals working on diverse projects.
• Experience of managing teams with a demanding and pressurised workload.
• Experience of implementing process improvement, ideally within a traditional environment.

Aptitude and Disposition:

• Achievement orientated.
• Self-motivated, flexible and enthusiastic.
• High energy and personal drive.

Competencies:

• Problem solving.
• Decisiveness.
• Customer focused.
• Influencing others.
• Team work.
• Self-starter.
• Analytical thinking.
• Managing resources effectively.
• Technical competency and expertise.
• Strong interpersonal skills.
• Task focused completer/finisher.