Internal Controls Manager

JobTitle: Internal Controls Manager

• Location: Flexible (London, United Kingdom; Birmingham, United Kingdom; West Hartford, Connecticut)

Division: Risk & Compliance: Risk

ReportsTo: Head of Controls Assurance

Key Relationships:

• Head of Controls Assurance
• Controls Governance Manager
• Risk & Governance Leads in Business Areas
• Risk Owners
• Compliance
• Operational Risk
• Outsourced Provider of “Controls Testing Services”

Job Summary:

We areestablishinga new Internal Controls Function to strengthen first-line accountability and provide independent second-line assurance over key financial,operationaland regulatory controls.

The Controls Business Partner will play a critical role in supporting business areas in their interaction with the outsourced Controls Testing Services provider. The role focuses on ensuring that business areas are effectively engaged in the controls testing process, that high-quality inputs are provided, and that insights from testing are translated into tangible control improvements.

This role is central to embedding a strong controls culture across theorganisation, acting as a key interface between the business, the Internal Controls Function, and the outsourced provider.

Key Responsibilities

1. Business Engagement & Liaison

• Act as the primary point of contact for assigned business areas (eitherReporting, Accounting and Tax, Finance Change & Operations, Financial Performance, Investments, and Group Actuarial or Risk and Compliance, Strategy, Marketing & Distribution and People & Sustainability).
• Support business stakeholders in understanding their responsibilities within thecontrolstesting lifecycle.
• Facilitate effective communication between business areas and the outsourced testing provider.

2. Support for Controls Testing and Compliance Monitoring Activities

• Maintain the controls library in the risk management system, working with other colleagues in the Risk Function to ensure control records aremaintainedand updated, including following feedback from business stakeholders.
• Coordinate and secure required inputs from business areas for controls testing, including documentation,walkthroughsand evidence.
• Ensuretimelyandaccurateresponses to requests from the outsourced provider.
• Track progress of testing activities across assigned business areas and elevate delays or issues asrequired.

3.Controls Advisory Support

• Providepractical guidance to business areas on strengthening control design and operation.
• Translate findings and insights from testing into actionable recommendations.
• Support business areas in embedding sustainable remediation actions.

4. Quality Assurance Support

• Support the review of testing performed by the outsourced provider, focusing on completeness,accuracyand consistency.
• Highlight potential quality concerns and elevate to the Controls Governance Manager.
• Assistin thematic reviews and identification of recurring control issues.

5. Stakeholder Relationship Management

• Build strong, trusted relationships with key stakeholders across assigned business areas.
• Act as a credible second-line partner, balancing support with appropriatechallenge.
• Promote awareness of controls best practice and regulatory expectations.

6. Support for Reporting & Insights

• Contribute to the development of reporting on control effectiveness,issuesand remediation progress.
• Provide insights on themes,trendsand emerging risks within assigned business areas.
• Support preparation of materials for governance forums whererequired.

7.Continuous Improvement

• Identifyopportunities to improvecontrolsprocesses,documentationand testing readiness within business areas.
• Support initiatives to enhance the effectiveness of the Internal Controls Function.
• Promote consistency incontroldocumentation and practices across theorganisation.

Person Specification:

Essential Criteria

• Understanding ofinternal control frameworks, riskmanagementand assurance practices.
• Experience in insurance, financial services, or a similarly regulated environment.
• Familiarity with regulatory expectations (e.g.PRA/FCA, Solvency II or equivalent) isadvantageous.

Stakeholder Management

• Strong interpersonal skills with the ability to engage effectively across business functions.
• Ability to build trusted relationships and influence stakeholders.

Communication Skills

• Clear and concise written and verbal communication skills.
• Ability to translate technicalcontrolsconcepts into practical business language.
• Attention to Detail
• Strongorganisationalskills with the ability to manage multiple priorities.
• High levelof attention to detail in reviewing documentation and evidence.

Collaboration

• Team player with the ability to work collaboratively across functions.
• Willingness to support colleagues and contribute to teamobjectives.

Aptitude & Disposition

• Proactive and solution-oriented mindset.
• Comfortable working in a developing function with evolving processes.
• Committed to continuous improvement and learning.
• Strong senseof accountability and ownership.

Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range for this position is to $119,000 per year plus discretionary annual bonus. You will be able to discuss your salary expectations should you be contacted about this role.

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