Employee Services Coordinator
Employee Services Coordinator

Employee Services Coordinator

Birmingham Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support HR processes for new joiners and leavers, manage employee records, and handle payroll queries.
  • Company: Beazley is a leading insurance company focused on delivering exceptional client service and innovative solutions.
  • Benefits: Enjoy a collaborative work culture, opportunities for growth, and potential remote work options.
  • Why this job: Join a dynamic team that values boldness, improvement, and ethical practices while making a real impact.
  • Qualifications: BA preferred; strong attention to detail and experience in HR or administration is a plus.
  • Other info: Be part of a supportive environment that encourages teamwork and personal development.

The predicted salary is between 36000 - 60000 £ per year.

Provide a client focussed human resources service to all managers and staff which supports the objectives of the business in a timely, efficient and economic manner. To support with all HR processes predominantly within Europe (Spain, France, Germany, Switzerland).

Key Responsibilities:

  • Support with the end to end process for new joiners from issuing contracts to liaising with third party benefits suppliers to undertaking first day induction.
  • Manage the end to end process for leavers.
  • Manage all change in terms for current employees.
  • Provide comprehensive support to the business partners and their specific business areas.
  • Provide advice and guidance to employees on HR operational procedures and practices.
  • Maintain accurate and orderly employee records and files on all employees.
  • Manage all processes associated with absence and leave including maternity, adoption and paternity leave, flexible working requests, holiday and sickness.
  • Responsible for managing the global HR inbox, ensuring that all SLAs are met and that queries are managed appropriately.
  • Ensure the HR systems is up to date by inputting information in a timely manner.
  • Participate and support in team projects as required.
  • Support with the end to end process for all benefits administration and maintain accurate records, as needed.
  • Provide support with payroll queries, as needed.
  • Provide support related to payments/invoices, general point of contact for accounts payable queries.
  • Support on HR operational requirements for internal and external audits.
  • Be a HR system super user for our core HR system.
  • Prepare HR reports, metrics and analysis according to requirements.
  • Provide analytics and HR documentation for management.
  • Management of headcount information for leavers, starters and movers.

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

  • Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
  • Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
  • Display business ethics that uphold the interests of all our customers.
  • Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
  • Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.
  • Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.

Person Specification:

Education and Qualifications: BA preferred.

Skills and Abilities:

  • Very strong attention to detail.
  • Accurate and numerate.
  • Computer skills – excellent working knowledge of MS Office, including Excel.
  • Process orientated.
  • Ability to manage time, meet deadlines and prioritise.
  • Able to work effectively under pressure.
  • Good communicator.
  • Strong influencing skills.

Knowledge and Experience:

  • Experience in administration.
  • Experience of working in a Human Resources environment would be desirable.
  • Customer service experience.
  • Experience of administering assessments & online tests is advantageous.

Aptitude and Disposition:

  • Positive.
  • Enthusiastic.
  • Proactive.
  • Self-motivated, flexible.
  • Customer and business focussed.
  • ‘Can do’ approach.
  • Team player.

Competencies:

  • Achievement driven.
  • Managing resources effectively.
  • Self-starter.
  • Integrity and empathy.
  • Customer focussed.
  • Initiative.

Employee Services Coordinator employer: Beazley

Beazley is an exceptional employer located in Birmingham, offering a vibrant work culture that prioritises teamwork and employee well-being. With a strong focus on professional development, employees are encouraged to grow within the organisation while enjoying comprehensive benefits and a supportive environment that values integrity and innovation. Join us to be part of a dynamic team that is committed to making a positive impact in the HR field across Europe.
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Contact Detail:

Beazley Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Employee Services Coordinator

✨Tip Number 1

Familiarise yourself with the HR processes and systems mentioned in the job description. Being knowledgeable about employee onboarding, benefits administration, and absence management will give you an edge during interviews.

✨Tip Number 2

Highlight your customer service experience in your conversations. As the role requires a client-focused approach, demonstrating how you've successfully managed client relationships in the past can set you apart.

✨Tip Number 3

Showcase your attention to detail and organisational skills. Prepare examples of how you've effectively managed records or handled complex administrative tasks, as these are crucial for the Employee Services Coordinator role.

✨Tip Number 4

Research Beazley’s core values and think about how you embody them. During your interactions, be ready to discuss how you align with their principles of being bold, striving for better, and doing the right thing.

We think you need these skills to ace Employee Services Coordinator

Attention to Detail
Human Resources Operations
Employee Onboarding
Employee Offboarding
Change Management
HR Policies and Procedures
Record Keeping
Absence Management
Payroll Support
HR Systems Proficiency
Reporting and Analytics
Time Management
Communication Skills
Customer Service
Team Collaboration
Problem-Solving Skills
Proactive Attitude
Flexibility
Integrity
Empathy

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in human resources and administration. Emphasise any roles where you've managed employee records, supported HR processes, or provided customer service.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Employee Services Coordinator role. Mention specific skills that align with the job description, such as attention to detail and ability to manage time effectively.

Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your capability in HR operations, such as managing onboarding processes or handling payroll queries. Use quantifiable achievements where possible.

Highlight Soft Skills: The role requires strong communication and influencing skills. Be sure to include examples of how you've successfully communicated with team members or clients, and how you’ve contributed to a positive team environment.

How to prepare for a job interview at Beazley

✨Know the HR Processes

Familiarise yourself with the end-to-end HR processes, especially those related to onboarding and offboarding. Be prepared to discuss how you would manage these processes efficiently and ensure a smooth experience for new joiners and leavers.

✨Demonstrate Attention to Detail

Given the importance of accuracy in maintaining employee records and handling payroll queries, be ready to showcase your attention to detail. You might want to provide examples from your past experiences where your meticulousness made a difference.

✨Showcase Your Communication Skills

As an Employee Services Coordinator, you'll need to communicate effectively with both employees and management. Prepare to discuss how you've successfully navigated challenging conversations or provided guidance in previous roles.

✨Emphasise Your Customer Service Experience

Highlight any customer service experience you have, as this role requires a client-focused approach. Be ready to share specific instances where you went above and beyond to meet a customer's needs or resolve an issue.

Employee Services Coordinator
Beazley
B
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