Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in delivering top-notch customer service via digital platforms.
- Company: Join Beazley, a leading specialist insurance company with 30+ years of experience.
- Benefits: Enjoy perks like free lunches, commuting reimbursement, and parental leave.
- Why this job: Be part of a collaborative culture that values boldness and innovation.
- Qualifications: Customer service experience and strong computer skills are a plus.
- Other info: Opportunities for career growth and professional development await you!
The predicted salary is between 30000 - 42000 £ per year.
General
Job description and person specification
Exciting opportunity to join Beazley’s Digital Service team. We are looking for a Digital Services Assistant.
Who We Are
Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We employ over 2,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work in an adult environment that’s big on collaboration, diversity of thought & personal accountability.
Our three core values inspire the way we work and how we treat our people & customers – 1) Being bold 2) Striving for better 3) Doing the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious L&D & Sustainability targets are testament to this.
We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others.
Job Title: Digital Service Assistant
Division: Beazley Digital
Reports To: As per Beazley’s organisation chart
Key Relationships: Digital Service team’s, Underwriters, Technology teams, other Beazley Group support functions, Brokers, Coverholders, and external clients and suppliers.
Job Summary: To work alongside our underwriting teams to provide an efficient and effective customer service to our brokers and clients via our digital platforms.
General:
It is important that within all your interactions both internally and externally you adhere to Beazley’s core values – Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:
- Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
- Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Key Responsibilities:
Customer Support:
- Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams.
- Interact with other teams within Beazley, ie Claims, Finance, Compliance, Management Services and Controls on matters affecting or related to accounts within the portfolio.
- Help maintain performance standards through supporting other team members in achieving their service/quality levels and targets, as required.
- Take accountability for continuously improving service, ensuring all proposed solutions work towards the betterment of the customer experience.
Reporting
- Provide accurate management information to senior management team and underwriters.
- Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested.
- Utilise team feedback and metrics to identify ways to increase, improve and expand services.
Broker/Client Interaction
- Provide a professional service to brokers in person, writing, email and telephone.
- Maintain and develop key relationships including brokers and external clients, promoting the Digital Service Team, and provided services
- Encourage, report and implement broker feedback on systems, processes and services
- Support the onboarding and ongoing training of brokers, encouraging and promoting broker self-sufficiency on our platforms
Personal Specification:
Skills and Abilities
- Accurate and numerate
- Computer skills – good working knowledge of MS Office, well developed spreadsheet skills
- Able to communicate effectively with others, both verbally and in writing
- Motivational skills, team worker as well as able to work on own initiative
- The ability to manage time, meet deadlines and prioritise
Knowledge and Experience
- Previous customer service experience
- Administrative experience advantageous
- Experience in accurate, high volume data entry advantageous
Aptitude and Disposition
- Outcome focussed, self-motivated, flexible and enthusiastic
- Professional approach to successfully interact with managers/colleagues/external suppliers
Competencies
- Achievement orientation
- Analytical thinking
- Information seeking
- Customer focus
- Team working
- Initiative
- Problem solving
- Detail orientated
- Time management
- Relationship building
- Communication skills
#J-18808-Ljbffr
Digital Services Assistant employer: Beazley
Contact Detail:
Beazley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Assistant
✨Tip Number 1
Familiarise yourself with Beazley's core values: Being Bold, Striving for Better, and Doing the Right Thing. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Research the digital services offered by Beazley and understand their customer service approach. This knowledge will help you engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 3
Network with current or former employees of Beazley on platforms like LinkedIn. Ask them about their experiences and any tips they might have for someone looking to join the Digital Services team.
✨Tip Number 4
Prepare to discuss your customer service experience in detail, focusing on how you've handled challenges and improved customer satisfaction. Be ready to provide specific examples that highlight your problem-solving skills and ability to work in a team.
We think you need these skills to ace Digital Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Digital Services Assistant role. Emphasise any customer service experience, administrative skills, and your ability to work with digital platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Beazley’s core values of being bold, striving for better, and doing the right thing.
Showcase Relevant Skills: In your application, specifically mention your computer skills, particularly your proficiency in MS Office and data entry. Highlight any experience you have in customer support or working with brokers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Beazley
✨Understand Beazley's Core Values
Before the interview, make sure you are familiar with Beazley's core values: Being Bold, Striving for Better, and Doing the Right Thing. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial to the company culture.
✨Showcase Your Customer Service Skills
As a Digital Services Assistant, you'll be interacting with brokers and clients regularly. Prepare to discuss your previous customer service experiences, focusing on how you handled challenges and ensured a positive outcome for customers.
✨Highlight Your Technical Proficiency
Beazley is looking for someone with good computer skills, especially in MS Office and spreadsheets. Be ready to talk about your technical abilities and any relevant experience you have with digital platforms or data entry.
✨Prepare Questions About Team Collaboration
Since the role involves working closely with various teams, prepare thoughtful questions about how collaboration is fostered at Beazley. This shows your interest in teamwork and helps you understand the company's approach to internal relationships.
