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- Tasks: Support underwriting teams by delivering top-notch customer service through digital platforms.
- Company: Beazley is a leading insurance company with over 30 years of experience in risk management.
- Benefits: Enjoy perks like remote work options, free lunches, and generous parental leave.
- Why this job: Join a collaborative culture that values diversity and personal growth while making a real impact.
- Qualifications: No specific qualifications required; customer service experience is a plus!
- Other info: Be part of a team that prioritises innovation and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Exciting opportunity to join Beazley’s Digital Service team. We are looking for a Digital Services Assistant Underwriter.
Who We Are
Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle. Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We employ over 2,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work in an adult environment that’s big on collaboration, diversity of thought & personal accountability. Our three core values inspire the way we work and how we treat our people & customers - 1) Being bold 2) Striving for better 3) Doing the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us - our ambitious L&D & Sustainability targets are testament to this.
We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others.
Key Responsibilities
- Customer Support: Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams. Interact with other teams within Beazley, ie Claims, Finance, Compliance, Management Services and Controls on matters affecting or related to accounts within the portfolio. Help maintain performance standards through supporting other team members in achieving their service/quality levels and targets, as required. Take accountability for continuously improving service, ensuring all proposed solutions work towards the betterment of the customer experience.
- Reporting: Provide accurate management information to senior management team and underwriters. Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested. Utilise team feedback and metrics to identify ways to increase, improve and expand services.
- Broker/Client Interaction: Provide a professional service to brokers in person, writing, email and telephone. Maintain and develop key relationships including brokers and external clients, promoting the Digital Service Team, and provided services. Encourage, report and implement broker feedback on systems, processes and services. Support the onboarding and ongoing training of brokers, encouraging and promoting broker self-sufficiency on our platforms.
General
It is important that within all your interactions both internally and externally you adhere to Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Display business ethics that uphold the interests of all our customers. Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management. Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Personal Specification
- Skills and Abilities: Accurate and numerate. Computer skills - good working knowledge of MS Office, well developed spreadsheet skills. Able to communicate effectively with others, both verbally and in writing. Motivational skills, team worker as well as able to work on own initiative. The ability to manage time, meet deadlines and prioritise.
- Knowledge And Experience: Previous customer service experience. Administrative experience advantageous. Experience in accurate, high volume data entry advantageous.
- Aptitude and Disposition: Outcome focussed, self-motivated, flexible and enthusiastic. Professional approach to successfully interact with managers/colleagues/external suppliers.
- Competencies: Achievement orientation, Analytical thinking, Information seeking, Customer focus, Team working, Initiative, Problem solving, Detail orientated, Time management, Relationship building, Communication skills.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Insurance
Digital Service Assistant Underwriter employer: Beazley
Contact Detail:
Beazley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Assistant Underwriter
✨Tip Number 1
Familiarise yourself with Beazley's core values: Being Bold, Striving for Better, and Doing the Right Thing. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Research the digital platforms used by Beazley and understand their services. This knowledge will not only help you in discussions but also show your genuine interest in the role and the company.
✨Tip Number 3
Network with current or former employees of Beazley on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Digital Service Assistant Underwriter role.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Think of specific examples where you improved customer satisfaction or streamlined processes, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Digital Service Assistant Underwriter
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Digital Service Assistant Underwriter position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service or administrative experience you have. Be specific about your achievements and how they relate to the tasks mentioned in the job description.
Showcase Your Skills: Make sure to mention your computer skills, particularly your proficiency in MS Office and data entry. Provide examples of how you've used these skills in past roles to improve efficiency or customer satisfaction.
Align with Company Values: Beazley values being bold, striving for better, and doing the right thing. Reflect these values in your application by providing examples of how you've demonstrated similar principles in your work or personal experiences.
How to prepare for a job interview at Beazley
✨Understand Beazley's Core Values
Before your interview, make sure you know Beazley's core values: Being Bold, Striving for Better, and Doing the Right Thing. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial to the company culture.
✨Showcase Your Customer Service Skills
As a Digital Service Assistant Underwriter, you'll be interacting with brokers and clients regularly. Prepare to discuss your previous customer service experiences, focusing on how you handled challenges and ensured customer satisfaction.
✨Familiarise Yourself with Digital Platforms
Since the role involves providing support via digital platforms, it’s beneficial to have a good understanding of relevant technologies. Research Beazley’s digital services and be ready to discuss how you can contribute to enhancing the customer experience through these platforms.
✨Prepare for Teamwork Scenarios
Beazley values collaboration, so be prepared to discuss your experiences working in teams. Think of specific instances where you contributed to team success or helped resolve conflicts, as this will show your ability to work well with others.
