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- Tasks: Support underwriting teams by providing top-notch customer service via digital platforms.
- Company: Join Beazley, a leading insurance company with over 30 years of experience in risk management.
- Benefits: Enjoy perks like commuting reimbursement, free lunches, parental leave, and a lifestyle allowance.
- Why this job: Be part of a collaborative culture that values boldness, improvement, and doing the right thing.
- Qualifications: Previous customer service experience is preferred; strong communication and computer skills are essential.
- Other info: This is a 12-month Fixed Term Contract with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Exciting opportunity to join Beazley’s Digital Service team. We are looking for a Digital Services Assistant Underwriter for a 12 month Fixed Term Contract.
Who We Are
Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We employ over 2,500 people globally, hosting a wonderful diversity of cultures, experiences and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work in an adult environment that’s big on collaboration, diversity of thought & personal accountability.
Our three core values inspire the way we work and how we treat our people & customers – 1) Being bold 2) Striving for better 3) Doing the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious L&D & Sustainability targets are testament to this.
We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others.
Job Title:Digital Service Assistant Underwriter
Division:Beazley Digital
Reports To:As per Beazley’s organisation chart
Key Relationships:
Digital Service team’s, Underwriters, Technology teams, other Beazley Group support functions, Brokers, Cover holders, and external clients and suppliers.
Job Summary:
To work alongside our underwriting teams to provide an efficient and effective customer service to our brokers and clients via our digital platforms.
Key Responsibilities:
Customer Support:
- Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams.
- Interact with other teams within Beazley, i.e. Claims, Finance, Compliance, Management Services and Controls on matters affecting or related to accounts within the portfolio.
- Help maintain performance standards through supporting other team members in achieving their service/quality levels and targets, as required.
- Take accountability for continuously improving service, ensuring all proposed solutions work towards the betterment of the customer experience.
Reporting
- Provide accurate management information to senior management team and underwriters.
- Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested.
- Utilise team feedback and metrics to identify ways to increase, improve and expand services.
Broker/Client Interaction
- Provide a professional service to brokers in person, writing, email and telephone.
- Maintain and develop key relationships including brokers and external clients, promoting the Digital Service Team, and provided services
- Encourage, report and implement broker feedback on systems, processes and services
- Support the onboarding and ongoing training of brokers, encouraging and promoting broker self-sufficiency on our platforms
General:
It is important that within all your interactions both internally and externally you adhere to Beazley’s core values – Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:
- Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
- Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Personal Specification:
Skills and Abilities
- Accurate and numerate
- Computer skills – good working knowledge of MS Office, well developed spreadsheet skills
- Able to communicate effectively with others, both verbally and in writing
- Motivational skills, team worker as well as able to work on own initiative
- The ability to manage time, meet deadlines and prioritise
Knowledge and Experience
- Previous customer service experience
- Administrative experience advantageous
- Experience in accurate, high volume data entry advantageous
Aptitude and Disposition
- Outcome focussed, self-motivated, flexible and enthusiastic
- Professional approach to successfully interact with managers/colleagues/external suppliers
Competencies
- Achievement orientation
- Analytical thinking
- Information seeking
- Customer focus
- Team working
- Initiative
- Problem solving
- Detail orientated
- Time management
- Relationship building
- Communication skills
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Digital Service Assistant Underwriter - 12 month FTC employer: Beazley
Contact Detail:
Beazley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Assistant Underwriter - 12 month FTC
✨Tip Number 1
Familiarise yourself with Beazley's core values: Being Bold, Striving for Better, and Doing the Right Thing. During your interactions, whether in networking or interviews, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Research the digital platforms used by Beazley and understand their services. This knowledge will not only help you in discussions but also show your genuine interest in the role and the company.
✨Tip Number 3
Network with current or former employees of Beazley on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the Digital Service Assistant Underwriter role.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Be ready to share specific examples of how you've improved customer satisfaction or streamlined processes, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Digital Service Assistant Underwriter - 12 month FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Digital Service Assistant Underwriter position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and administrative roles. Emphasise any previous work that involved data entry, communication with clients, or teamwork, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Beazley’s core values: Being Bold, Striving for Better, and Doing the Right Thing. Use specific examples from your past experiences to demonstrate how you embody these values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is essential for the role.
How to prepare for a job interview at Beazley
✨Understand Beazley's Core Values
Before your interview, make sure you are familiar with Beazley's core values: Being Bold, Striving for Better, and Doing the Right Thing. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial to the company culture.
✨Showcase Your Customer Service Skills
As a Digital Service Assistant Underwriter, you'll be interacting with brokers and clients regularly. Prepare to discuss your previous customer service experiences, focusing on how you handled challenges and ensured customer satisfaction. Highlight any specific metrics or feedback that showcase your success.
✨Demonstrate Your Technical Proficiency
Since the role involves using digital platforms, be ready to talk about your computer skills, particularly with MS Office and data entry. If you have experience with any specific software relevant to underwriting or insurance, mention it to show your readiness for the role.
✨Prepare Questions About Team Collaboration
Beazley values teamwork and collaboration. Prepare thoughtful questions about how different teams work together within the company. This shows your interest in being part of a collaborative environment and helps you understand how you can contribute effectively.
