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For Companies At a Glance
- Tasks: Support underwriting teams by providing top-notch customer service via digital platforms.
- Company: Join Beazley, a leading insurance company with over 30 years of experience in risk management.
- Benefits: Enjoy perks like commuting reimbursement, free lunches, parental leave, and a lifestyle allowance.
- Why this job: Be part of a collaborative culture that values boldness, improvement, and doing the right thing.
- Qualifications: Previous customer service experience is preferred; strong communication and computer skills are essential.
- Other info: This is a 12-month Fixed Term Contract with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Digital Service Assistant Underwriter – 12 month FTC
Beazley is seeking a Digital Service Assistant Underwriter for a 12 month Fixed Term Contract. The role involves working alongside underwriting teams to provide efficient and effective customer service to brokers and clients via our digital platforms.
Key Responsibilities
- Customer Support: Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams.
- Interact with other Beazley teams (e.g., Claims, Finance, Compliance, Management Services and Controls) on matters affecting or related to accounts within the portfolio.
- Help maintain performance standards by supporting other team members in achieving service/quality levels and targets.
- Take accountability for continuously improving service, ensuring proposed solutions enhance the customer experience.
Reporting
- Provide accurate management information to senior management and underwriters.
- Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other staff as requested.
- Utilise team feedback and metrics to identify ways to increase, improve and expand services.
Broker/Client Interaction
- Provide a professional service to brokers in person, writing, email and telephone.
- Maintain and develop key relationships with brokers and external clients, promoting the Digital Service Team and provided services.
- Encourage, report and implement broker feedback on systems, processes and services.
- Support the onboarding and ongoing training of brokers, promoting broker self-sufficiency on our platforms.
General
Within all interactions, adhere to Beazley’s core values — Being Bold, Striving for Better, and Doing the Right Thing. Beazley employees are expected to:
- Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
- Undertake training on Beazley policies and procedures as delivered by line managers, Culture & People or assurance teams.
- Display business ethics that uphold the interests of all customers.
- Ensure all interactions with customers deliver a fair outcome and offer the right products for their needs.
- Keep up to date with Beazley’s underwriting and claims control standards and other Beazley standards and customer relationship management.
- Carry out additional responsibilities as notified, including potential membership of Beazley committees or working groups.
Personal Specification
Skills and Abilities
- Accurate and numerate
- Computer skills with good working knowledge of MS Office and advanced spreadsheet abilities
- Effective communication, both verbally and in writing
- Motivational, team-oriented, and capable of working on own initiative
- Strong time management, ability to meet deadlines and prioritise
Knowledge and Experience
- Previous customer service experience
- Administrative experience advantageous
- Experience in accurate, high-volume data entry advantageous
Aptitude and Disposition
- Outcome-focused, self-motivated, flexible and enthusiastic
- Professional approach to interactions with managers, colleagues and external suppliers
Competencies
- Achievement orientation
- Analytical thinking
- Information seeking
- Customer focus
- Team working
- Initiative
- Problem solving
- Detail oriented
- Time management
- Relationship building
- Communication skills
Job Details
- Job title: Digital Service Assistant Underwriter
- Division: Beazley Digital
- Reports to: As per Beazley’s organisation chart
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Other
- Industries: Insurance
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Digital Service Assistant Underwriter - 12 month FTC employer: Beazley
Contact Detail:
Beazley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Assistant Underwriter - 12 month FTC
✨Tip Number 1
Familiarise yourself with Beazley's core values: Being Bold, Striving for Better, and Doing the Right Thing. During your interactions, whether in networking or interviews, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Research the digital platforms used by Beazley and understand their services. This knowledge will not only help you in discussions but also show your genuine interest in the role and the company.
✨Tip Number 3
Network with current or former employees of Beazley on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the Digital Service Assistant Underwriter role.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Be ready to share specific examples of how you've improved customer satisfaction or streamlined processes, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Digital Service Assistant Underwriter - 12 month FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Digital Service Assistant Underwriter position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and administrative roles. Emphasise any previous work that involved data entry, communication with clients, or teamwork, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Beazley’s core values: Being Bold, Striving for Better, and Doing the Right Thing. Use specific examples from your past experiences to demonstrate how you embody these values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is essential for the role.
How to prepare for a job interview at Beazley
✨Understand Beazley's Core Values
Before your interview, make sure you are familiar with Beazley's core values: Being Bold, Striving for Better, and Doing the Right Thing. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial to the company culture.
✨Showcase Your Customer Service Skills
As a Digital Service Assistant Underwriter, you'll be interacting with brokers and clients regularly. Prepare to discuss your previous customer service experiences, focusing on how you handled challenges and ensured customer satisfaction. Highlight any specific metrics or feedback that showcase your success.
✨Demonstrate Your Technical Proficiency
Since the role involves using digital platforms, be ready to talk about your computer skills, particularly with MS Office and data entry. If you have experience with any specific software relevant to underwriting or insurance, mention it to show your readiness for the role.
✨Prepare Questions About Team Collaboration
Beazley values teamwork and collaboration. Prepare thoughtful questions about how different teams work together within the company. This shows your interest in being part of a collaborative environment and helps you understand how you can contribute effectively.
