Claims Manager - Commercial Property

An independent claims handler who will manage and oversee the end-to-end claims process for a wide variety of matters under Binding authority and Open Market policies issued to insured’s mainly in UK, Australia, US and Canada. Supports Beazley’s vision of being the highest performing sustainable specialty insurer through proactively managing claims, at an individual and portfolio level where required. Needs to be familiar with Binding Authority infrastructure including DCA management and compliance oversight.

Key Responsibilities

• Proactively manage a diverse portfolio of Property claims.
• Handle claims from first notice of loss through resolution, assessing severity, complexity, and direct financial loss to determine the appropriate level of involvement based on claim type, maturity, and quantum, while working closely with brokers, insureds, and underwriting partners.
• Evaluate policy coverage in line with underwriting intent, draft clear and well-reasoned coverage position letters, and effectively communicate coverage determinations to brokers, insureds and other relevant stakeholders in accordance with Beazley’s Claims Service Standards.
• Manage portfolio of medium to high severity claims, including Category 2 and some Category 1 claims.
• Review individual claims within the portfolio on a regular basis ensuring claims records are maintained in a timely manner as required by Beazley’s claims controls and standards as well as regulatory minimums.
• Establish appropriate and timely case reserves adhering at all times to Beazley’s authority protocols and Beazley’s Claims Reserving Philosophy and Standards.
• Develop, iterate, document, and execute claims strategies taking into account uncertainties, key decisions, potential outcomes, and estimated associated costs.
• Ensure the management of claims conforms to the agreed standardized processes, maintain accurate and updated claims files including proper documentation and data.
• Communicate any material claims to Reinsurance and Finance as set out by the applicable claims authority, claims controls/protocols, and procedures.
• Understand and implement Beazley’s Conduct Risk Policy.
• Contribute to the continuous improvement culture within the overall claims function.

Strategy and Business Planning

• Maintain an awareness of the overall strategic objectives and business plans of the Beazley claims function.
• Work with Underwriters and Claims Team to understand marketing and underwriting strategies for the business area.
• Join client meetings to share Beazley’s claims philosophy and address specific claims issues.
• Provide input to underwriters of potential or existing insured’s claims experience.
• Identify issues and trends, consult relevant stakeholders if required, and take appropriate and/or corrective action.
• Identify wordings issues and suggest policy wording improvements.
• Leverage networking opportunities within the business to develop standardized underwriting policy and best practices within Beazley.
• Help produce presentations and marketing literature as required.

Authority & Minimum Standards Observance

• Operate within approved claims authority at all times.
• Maintain a thorough knowledge of and ensure compliance with relevant regulation, minimum claim handling standards and Beazley’s claims controls and protocols.

Third Party Management

• Adhere to Beazley’s procedures for the selection and retention of 3rd party professionals.
• Manage escalation of items from delegated partners.
• Conduct file reviews or audits as required, and resolve any issues identified.
• Provide feedback on a regular and proactive basis regarding the claim actions undertaken by the Third-Party Administrator (TPA).

Broker and Insured Relations

• Develop and maintain strong relations with key brokers and insureds.
• Promote the Beazley brand of excellence and professionalism in client service.

Conflicts of Interest

• Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.

General

• Comply with Beazley procedures, policies and regulations including the code of conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome.
• Carry out additional responsibilities as individually notified.

Education and Qualifications

• Degree preferred but not required.
• Three or more years’ experience handling commercial Property insurance claims.
• Adjuster license(s) may be required as part of your job responsibilities.

Skills and Abilities

• Analytical skills: Problem solving, analysis of financial statements, financial assessments of claims, data analysis and decision-making.
• Work management skills: Time and workload management, self-starter, planning, achievement orientation, productivity focused.
• Interpersonal skills: Ability to influence others, client and broker management skills, purposeful communication, flexibility, active listening.

Knowledge and Experience

• Handling claims / managing portfolios within the delegated space; managing losses in excess of delegated authority.
• Managed claims in UK, Australia and potentially US / Canada also.

Competencies

• Problem-solving
• Decisiveness
• Customer-focused
• Influencing others
• Attention to detail
• Team work
• Self-starter
• Analytical thinking
• Managing resources effectively