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- Tasks: Lead and manage high-value claims from start to finish, ensuring client satisfaction.
- Company: Beazley is a top specialist insurer focused on delivering exceptional claims management.
- Benefits: Enjoy a collaborative work culture, opportunities for growth, and a focus on client service excellence.
- Why this job: Join a dynamic team dedicated to optimising claims and making a real impact in the insurance industry.
- Qualifications: Graduate calibre with analytical skills and experience in claims management or legal training.
- Other info: Mentorship opportunities available for junior staff to enhance their professional development.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Division: Group Claims
Reports To: Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley's organisation chart
Key Relationships: Claims staff, underwriters, insureds, brokers and service providers
Job Summary: To help achieve the Beazley vision of being the highest performing specialist insurer with a focus on mid to high value claims which may have coverage issues. To contribute to the overall performance, development, and management of the Beazley claims function. From a technical perspective, this will be achieved through proactive management of claims, primarily at the individual level but also at a portfolio level where required. A key requirement of the role is to assist in optimizing spend and achieving high levels of satisfaction for clients and brokers through high-quality claims management, resolution, and excellent client service. To support claims management to facilitate a collaborative approach across the claims function to learn, share ideas, and work in a manner that best meets client challenges.
Key Responsibilities:
- Individual Claims Leadership: Manage individual claims proactively from notification to closure, with appropriate involvement based on the claim's nature, category, maturity, type, and quantum. Manage a portfolio of Category 2 and some Category 1 claims (expected or actual value over $250,000), including coverage litigation without allegations of bad faith, depending on training and approval. Adhere to Beazley's Claims Reserving Philosophy and Standards. Develop and execute claims strategies considering uncertainties, key decisions, potential outcomes, and costs. Implement Beazley's Conduct Risk Policy.
- Claims Portfolio Management: Review claims within the portfolio regularly, maintaining reserves and records as per standards. Identify issues and trends, consult management/peers, and take corrective actions. Communicate material claims to Reinsurance and Finance as per protocols. Work with Reinsurance for claims recoveries.
- Strategy and Business Planning: Align with strategic objectives and identify gaps or opportunities in claims management.
- Working with Underwriters: Understand underwriting strategies and contribute to business development and renewal meetings. Provide claims insights during client interactions. Advise underwriters on claims experience and trends. Suggest policy wording improvements based on claims data.
- Authority & Minimum Standards Observance: Operate within claims authorities and comply with regulations and standards.
- Third Party Management: Manage relationships with third-party professionals, review performance, and ensure quality and compliance.
- Broker and Insured Relations: Develop strong relationships and promote Beazley's brand of excellence.
- Operational: Follow standardized claims processes and contribute to continuous improvement. Mentor junior staff, ensuring their development and knowledge growth.
- Conflicts of Interest: Follow Beazley's conflicts policy, disclose conflicts, and manage them promptly.
General: Uphold Beazley's core values in all interactions and comply with policies, regulations, and licensing requirements. Participate in training and additional responsibilities as assigned.
Education and Qualifications: Graduate calibre
Skills and Abilities: Analytical, problem-solving, financial assessment, data analysis, decision-making skills. Time management, planning, achievement orientation, productivity focus. Influencing, client and broker management, communication, flexibility, active listening.
Knowledge and Experience: Legal training or claims experience in liability and settlement resolution. Knowledge of claims management, US/RoW insurance markets, legal and regulatory environments, and alternative dispute resolution.
Aptitude and Disposition: Outcome-focused, self-motivated, flexible, professional, diplomatic.
Competencies: Problem-solving, decisiveness, customer focus, influencing, attention to detail, teamwork, self-starting, analytical thinking, resource management, technical expertise.
Claims Manager - STAR employer: Beazley Management Limited
Contact Detail:
Beazley Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager - STAR
✨Tip Number 1
Familiarise yourself with Beazley's claims philosophy and standards. Understanding their approach to claims management will help you align your experience and insights during interviews, showcasing how you can contribute to their vision.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who have experience with claims management. Engaging with current or former employees can provide valuable insights into the company culture and expectations for the Claims Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-value claims in the past. Highlighting your analytical and problem-solving skills will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on trends and changes in the insurance market, especially regarding liability and settlement resolution. Being knowledgeable about current issues will allow you to engage in meaningful discussions during interviews and show your commitment to the field.
We think you need these skills to ace Claims Manager - STAR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management, particularly with high-value claims. Use specific examples that demonstrate your analytical and problem-solving skills, as well as your ability to manage relationships with clients and brokers.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of Beazley's vision and how your background aligns with their goals. Mention your experience with claims strategies and portfolio management, and how you can contribute to achieving high levels of client satisfaction.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as financial assessment, decision-making, and communication. Provide examples of how you've successfully influenced outcomes in previous roles, especially in managing claims or working with underwriters.
Proofread and Edit: Before submitting your application, carefully proofread your documents to eliminate any errors. Ensure that your writing is clear and professional, reflecting the high standards expected by Beazley. A polished application can make a significant difference.
How to prepare for a job interview at Beazley Management Limited
✨Understand the Claims Process
Familiarise yourself with the entire claims management process, especially for mid to high value claims. Be prepared to discuss how you would manage individual claims from notification to closure, and demonstrate your understanding of coverage issues.
✨Showcase Your Analytical Skills
Highlight your analytical and problem-solving abilities during the interview. Be ready to provide examples of how you've used data analysis to make informed decisions in previous roles, particularly in claims management.
✨Build Rapport with Stakeholders
Emphasise your experience in managing relationships with underwriters, brokers, and clients. Discuss how you would promote Beazley’s brand of excellence and ensure high levels of satisfaction through effective communication and collaboration.
✨Demonstrate Your Knowledge of Regulations
Be prepared to talk about your understanding of the legal and regulatory environments related to claims management. Show that you are aware of Beazley’s Conduct Risk Policy and how it impacts your approach to claims handling.
