Finance Operations Service Owner in Birmingham

General

Job Title: Finance Operations Service Owner

Reports To: Head of Finance Operations Service

Job Summary

Beazley

Beazley is a specialist insurer with three decades of experience in providing clients with the highest standards of underwriting and claims service worldwide. All our insurance businesses are rated A (Excellent) by A.M. Best. Beazley is a proud participant in the Lloyd's market, the largest and oldest insurance market in the world. Through the Lloyd's broker network and the market's trading licenses, weare able toaccess a wide range of insurance and reinsurance businesses from around the world.

The Finance OperationsSpecialistis accountable for the end-to-end design,effectivenessand continuous improvement of Finance Operations processes within an outsourced operating model. The role acts as the key interface between Beazley and its strategic partner, combining deep process ownership with subject matterexpertiseto ensure services are delivered to a high standard, aligned to business needs and compliant with regulatory and market requirements. The role ensures that processes are standardised, efficient, well-controlled and fully integrated across upstream and downstream activities, while also providing expert oversight, escalationsupportand stakeholder engagement.

Job Description

Key responsibilities include

• We are seeking an individual with experience in Claims and Specialised Payment Processing.
• Own the end-to-end design and performance of assigned accounting operations processes, such as accounts payable, travel and expenses, group payments and reconciliations across the retained organisation and outsourced strategic partner.
• Act as the primary point of accountability for service delivery quality, ensuring outputs meet agreed standards,SLAsand business expectations.
• Support the partner to define,maintainand continuously improve standard operating procedures, processmapsand documentation.
• Drive process standardisation, simplification and optimisation across geographies,platformsand business areas.
• Act as design authority for process changes, ensuring alignment with business requirements, technology,dataand automation strategies.
• Collaborate with the strategic partner toidentifyand deliver continuous improvement,efficiencyand automation opportunities, considering end-to-end impacts.
• Provide subject matterexpertiseacross Finance Operations processes, including supporting complex queries,exceptionsand non-standard scenarios.
• Act as an escalation point for high-risk,complexor sensitive issues, ensuringtimelyresolution andappropriate stakeholderengagement.
• Partner with internal stakeholders (e.g. Underwriting, Operations, Claims, Financial Performance, Treasury and Reporting teams) to resolve process inefficiencies and root causes.
• Interpret and ensure application of regulatory requirements, marketpracticesand internal policies within operational processes.
• Maintain relevant Finance Operations policies, ensuring they are regularly reviewed,aligned to regulatory and business requirements, and kept up to date to reflect changes in processes,systemsand operating model.
• Horizon scan for external and internal changes that mayimpactFinance Operations processes, ensuringtimelyassessment and implementation.
• Support and influence the strategic partner to build capability, including training, knowledgetransferand ongoing upskilling.
• Monitor service performance,identifytrendsand proactively address risks,issuesand performance gaps.
• Own and manage process-related risks,controlsand issues, ensuring compliance with audit and regulatory requirements.
• Support SLA definition, servicereviewsand governance forums with the strategic partner.
• Provide input into and support change initiatives, including transitions, systemimplementationsand transformation programmes.
• Represent Finance Operations in internal projects, providing both process and subject matterexpertise.

General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values – Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply withBeazley procedures, policies and regulations including the code of conduct
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
• Display business ethics that uphold the interests of all our customers
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
• Comply withany specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas
• Carry outadditionalresponsibilities as individually notified, either through yourobjectivesor through the learning management system

Personal Specification

Education and Qualifications

Graduate calibre, preferred qualifications in Finance, BusinessOperationsor a related discipline.

Essential Criteria

• Experience in Claims and Specialised Payment Processing
• Strong experience across Finance Operations processes, specifically accounts payable, travel and expenses, group payments and reconciliations within a financial services or insurance environment.
• Strong knowledge of financial controls, auditrequirementsand regulatory expectations.
• Ability to combine process ownership with subject matterexpertiseto drive both control and service quality outcomes.
• Strong stakeholder management and influencing skills across global, matrixed organisations.

Key Skills/Capabilities

• Deep understanding of end-to-end process design,optimisationand continuous improvement methodologies (e.g. Lean, Six Sigma desirable).
• Experienceoperatingwithin or managing outsourced or offshored service delivery models.
• Ability to interpret complex scenarios and apply sound judgement in ambiguous environments.
• Understanding of market practices and the ability to translate business and regulatory requirements into operational processes.
• Understanding of finance systems, workflows and automation tools and their application to Finance Operations.
• Strong analytical,problem-solvingand decision-making capability.
• Ability toidentifyrisks, challenge existing practices and drive continuous improvement.
• Strong communicationskills, with the ability to act as a trusted advisor to both internal stakeholders and external partners.

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