Claims Vendor Analyst in Birmingham

The Vendor Relationship Analyst supports the oversight and management of third-party service providers, including Delegated Claims Administrators (DCAs), panel law firms, and loss adjusters to ensure service delivery aligns with business objectives, regulatory requirements, and performance standards. The role will focus on vendor due diligence, performance monitoring, issue resolution, data analysis, MI reporting, collaboration with internal stakeholders, and ensuring compliance with regulatory, contractual, and internal governance standards.

Key Responsibilities

• Vendor Onboarding and Due Diligence: Perform and maintain the end-to-end due diligence for the onboarding for claims vendors. Utilise Lloyd’s registration and compliance systems, such as Lloyd’s Insights, Atlas, Crystal, Lloyd’s Contract Confidence tool, and DCOM as appropriate. Maintain accurate vendor records and contract repositories.
• Audit Planning and Recommendation Management: Plan and schedule vendor audits in collaboration with Claims Team Members and maintain a centralised audit calendar and tracking system. Ensure timely communication with vendors regarding audit scope, timelines, and required documentation. Monitor progress of ongoing audits and maintain detailed records of findings and escalating delays or critical issues to relevant stakeholders. Develop and maintain dashboards or reports to track audit status, outcomes, and trends. Review audit findings, extract actionable recommendations and coordinate with internal teams and vendors to validate and prioritise recommendations. Track implementation of remediation plans to ensure timely and effective resolution. Conduct follow-ups or re-assessments where necessary. Ensure closure of audit actions is documented and evidenced.
• Oversight and Performance Management: Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committees. Highlight trends, emerging risks, or areas of underperformance for escalation. Participate in periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breaches.
• Relationship Management: Act as the primary point of contact for vendors and internal stakeholders on a day-to-day basis. Coordinate communications between internal claims teams and external vendors. Participate in regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagement.
• Risk, Governance and Compliance: Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actions. Support regulatory reporting, internal audits, and board/committee papers on vendor oversight. Ensure compliance with internal policies and regulatory requirements. Escalate material risks, breaches, or underperformance through appropriate governance channels. Support initiatives to enhance efficiency based on audit insights and strengthen vendor partnerships. Contribute to the development of audit frameworks and best practices.

Personal Specification

• Education and Qualifications: Degree in any discipline (preferred but not essential).
• Knowledge & Experience: Excellent vendor management, negotiation, and relationship-building skills. Strong analytical ability with experience producing MI, dashboards, and performance reports. Experience of operating within formal governance structures and assurance frameworks.
• Skills & Abilities: Excellent written and verbal communication skills are essential for conveying complex information to various stakeholders. Language skills (in addition to English) with a preference for Spanish, French and German. Ability to adapt to changing regulations and business environments. Ability to build and maintain relationships with internal and external stakeholders. Ability to prioritise tasks, manage multiple projects, and meet deadlines. Governance and controls mindset. Commitment to staying up-to-date with the latest regulations and best practices.