At a Glance
- Tasks: Deliver exceptional customer service and resolve complaints with empathy and professionalism.
- Company: Join Beaverbrooks, a family business with a rich history and a commitment to positive impact.
- Benefits: Enjoy 28 days holiday, profit share bonuses, and generous discounts for you and your loved ones.
- Other info: Join a supportive team culture with opportunities for personal development and growth.
- Why this job: Be a key player in enhancing customer experiences and making a real difference.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Hours: Permanent, Part Time – 30 hours per week, across 7 days, within the department opening hours of 9am – 6pm (8pm business dependant)
Location: Lytham St Annes, Lancashire
Contract Type: Permanent – Part-Time
We are looking for a passionate and results-driven Customer Experience Specialist to join our growing Customer Experience team. You’ll play a key role as a Beaverbrooks ambassador, providing a consistently high standard of service, fair resolution balancing the business and customers’ expectations and sharing customer insights to support continuous improvement across the business.
Key Responsibilities
- Deliver exceptional customer service through positive, solution-focused interactions.
- Resolve customer complaints efficiently, professionally, and empathetically.
- Build strong customer relationships by understanding needs and providing timely support.
- Escalate issues appropriately while maintaining clear communication.
- Share knowledge, feedback, and best practices to support continuous improvement.
- Participate in team meetings, training, and engagement activities.
- Take ownership of personal development and embrace feedback constructively.
- Identify opportunities to improve customer experiences.
- Adapt positively to change and support new initiatives.
- Promote Beaverbrooks values and contribute to an inclusive workplace.
- Contribute to a positive and supportive team environment.
- Demonstrate professionalism, empathy, and respect in all interactions with customers and colleagues.
- Support colleagues to contribute to a culture of teamwork.
- Embrace feedback and use it constructively to improve performance and strengthen team relationships.
About Beaverbrooks
Established in 1919, we have 80 locations across the UK. This includes 57 Beaverbrooks stores, 23 dedicated brand boutiques (including TAG Heuer, OMEGA, Breitling & Tudor), 3 Loupe boutiques, and Rolex showrooms. We’re a family business and aim to enrich lives through a positive difference to the world we live in, including our colleagues, customers, suppliers and the wider community. The awards we’ve been given speak volumes about what it’s like to work here, such as Retail's No 1 Best Company to Work For – Best Companies 2025, Accredited as an Outstanding Company to Work For – Best Companies 2025, and Employer of the Year 2024 – The UK Jewellery Awards.
Benefits
- Office profit share bonus
- 28 days’ holiday including bank holidays, which increases to 33 days after 2 years service (pro rata)
- Plus, an extra paid day off for your birthday
- Holiday entitlement grows further every five years, recognising your long service
- Generous colleague discounts, including for family and friends
- Wellbeing support and employee & family counselling with the Retail Trust
- Contributory pension and life assurance
- Enhanced maternity and paternity packages, plus a return‑to‑work bonus
- Charity initiatives to help you support causes close to your heart
The Ideal Candidate
- Demonstrates the values and behaviours of the Beaverbrooks Way.
- Passionate about delivering an excellent customer experience.
- Strong verbal and written communication skills.
- Able to build rapport, adapt to different situations, and manage workload effectively.
- Strong complaint-handling, negotiation, and decision-making skills.
- Empathetic, caring, and an active listener.
- Knowledge of the Consumer Rights Act 2015.
- Good typing speed and accuracy.
- Competent in Microsoft Office.
- Ability to influence and inspire others.
Customer Experience Specialist in Lytham St Annes employer: Beaverbrooks
Beaverbrooks is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in the picturesque location of Lytham St Annes. With benefits such as a profit share bonus, generous holiday entitlement, and a commitment to continuous improvement, employees are empowered to thrive both personally and professionally. As a family-run business with a strong community focus, Beaverbrooks fosters a positive environment where teamwork and customer satisfaction are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Lytham St Annes
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Beaverbrooks and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Beaverbrooks and let us see your personality shine through!
We think you need these skills to ace Customer Experience Specialist in Lytham St Annes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Beaverbrooks.
Get Familiar with Our Brand:Before applying, take some time to learn about Beaverbrooks and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Beaverbrooks
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Beaverbrooks.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Beaverbrooks will surely appreciate.
