Hours:
Permanent, Part Time
30 hours per week, across 7 days, within the department opening hours of 9am
6pm (8pm business dependant) Location:
Lytham St Annes, Lancashire Salary:
£21,019.75 per annum (FTE £26,274.69 per annum) Close date:
Sunday 6th September Interview dates:
Tuesday 8th September
We are looking for a passionate and results-driven Customer Experience Specialist to join our growing Customer Experience team. Youll play a key role as a Beaverbrooks ambassador, youll provide a consistently high standard of service, fair resolution balancing the business and customers expectations and share customer insights to support continuous improvement across the business.
Key Responsibilities Deliver exceptional customer service through positive, solution-focused interactions. Resolve customer complaints efficiently, professionally, and empathetically. Build strong customer relationships by understanding needs and providing timely support. Escalate issues appropriately while maintaining clear communication. Share knowledge, feedback, and best practices to support continuous improvement. Participate in team meetings, training, and engagement activities. Take ownership of personal development and embrace feedback constructively. Identify opportunities to improve customer experiences. Adapt positively to change and support new initiatives. Promote Beaverbrooks values and contribute to an inclusive workplace. Contribute to a positive, and supportive team environment. Demonstrate professionalism, empathy, and respect in all interactions with customers and colleagues. Support colleagues to contribute to a culture of teamwork. Embrace feedback and use it constructively to improve performance and strengthen team relationships.
The Ideal Candidate Essential Skills Demonstrates the values and behaviours of the Beaverbrooks Way. Passionate about delivering an excellent customer experience. Strong verbal and written communication skills. Able to build rapport, adapt to different situations, and manage workload effectively. Strong complaint-handling, negotiation, and decision-making skills. Empathetic, caring, and an active listener. Knowledge of the Consumer Rights Act 2015. Desirable Skills Good typing speed and accuracy. Competent in Microsoft Office. Ability to influence and inspire others.
About Beaverbrooks Established in 1919, we have 81 locations across the UK. This includes 57 Beaverbrooks stores & 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 4 Loupe boutiques, with Rolex showrooms. Were a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things. Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community. As a company
were true to our word. When we say were going to do something, we go all out to do it. And every individual is truly valued. The awards weve been given speak volumes about what its like to work here, some of which are: Retail's No 1 Best Company to Work For - Best Companies 2025 Accredited as an Outstanding Company to Work For - Best Companies 2025 'Employer of the Year 2026 - The UK Jewellery Awards
Amazing benefits for amazing people They say you get out what you put in. And, at Beaverbrooks, our people put in so much. In return, just some of the benefits we offer include: Office profit share
bonus Enjoy
28 days holiday including
Customer Experience Specialist in London employer: Beaverbrooks
Beaverbrooks is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in the picturesque Lytham St Annes, our part-time Customer Service Administrator role provides a perfect work-life balance, with opportunities for personal growth and a commitment to delivering outstanding customer experiences.
