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- Tasks: Manage customer data and insights to enhance personalised marketing strategies.
- Company: Join Beaverbrooks, a family-run business with a strong community focus.
- Benefits: Enjoy 33 days holiday, private healthcare, and fantastic discounts for you and your family.
- Why this job: Make a real impact by optimising customer experiences through data-driven insights.
- Qualifications: Experience in data management and analytics, with strong communication skills.
- Other info: Be part of a supportive team in a dynamic retail environment.
We are excited to be recruiting for a Customer Data & Insights Manager to join our Beaverbrooks Digital and Brand Experience team. This would be a fantastic opportunity for someone with experience in a data management/data analytics role.
The Customer Data & Insights Manager will play a critical role in ensuring the business maintains a high-quality, secure, and unified customer data ecosystem. This role bridges data management and insights, combining technical understanding with strategic thinking to support the business with delivering personalised, impactful customer experiences.
Main Responsibilities:
- Oversee and optimise the flow of customer data between various key systems and channels.
- Ensure a robust, efficient and seamless method of customer data collection across all channels.
- Optimise data health/integrity through consistent, best-practice approaches to data cleansing.
- Conduct in-depth analysis to identify trends and insights which can inform CRM activity.
- Upon request, produce ad-hoc reports for the CRM and wider Marketing teams to enable targeting and decision-making.
- Develop strategies for segmentation to enable a personalised approach to marketing activity.
- Develop a suite of reports and/or dashboards to keep stakeholders informed of customer KPIs around acquisition, retention and customer behaviour.
- Work with the Tech team and developers to optimise the integration of customer data from multiple sources.
About Beaverbrooks:
Established in 1919, we have 80 locations across the UK. This includes 57 Beaverbrooks stores & 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms. We are a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things. Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.
As a company, we are true to our word. When we say we are going to do something, we go all out to do it. And every individual is truly valued. The awards we have been given as an employer speak volumes about what it’s like to work here, some of which are:
- Retail's No 1 Best Company to Work For - Best Companies 2025
- Accredited as an Outstanding Company to Work For - Best Companies 2025
- Employer of the Year 2024 - The UK Jewellery Awards
Amazing benefits for amazing people:
They say you get out what you put in. And, at Beaverbrooks, our people put in so much. In return, just some of the benefits we offer include:
- 33 days holidays (including bank holidays, pro rata)
- BUPA Private healthcare
- Contributory Pension & Life Assurance
- Outstanding colleague discounts, which extend to your family & friends
- Wellbeing scheme
- Employee & family support & counselling in partnership with the Retail Trust
- A variety of different schemes to help you support charities close to your heart
- Office profit share bonus
The Ideal Candidate:
ESSENTIAL SKILLS:
- Ability to demonstrate the values and behaviours of the Beaverbrooks Way.
- Experience in a data management/data analytics role.
- Knowledge of retail-focussed CRM & CDP systems.
- Strong understanding of data integration methodologies.
- Hands-on experience with analytics and BI platforms.
- Knowledge of SQL and the ability to query customer databases.
- Proven ability to influence others around data health, quality and best-practices.
- Impeccably high attention-to-detail and accuracy.
- Understanding of CRM segmentation and modelling strategies.
- Excellent communication and presentation skills.
- Strong understanding of data legislation and privacy regulations (GDPR etc.).
DESIRABLE SKILLS:
- Experience working in a multi-channel retail environment.
- Knowledge of Bloomreach CDP.
- Awareness of how AI-driven tech is being used to enhance data cleansing and modelling.
- Experience with AB testing strategies in a CRM capacity.
- Familiarity with eCommerce platforms (e.g. CommerceTools).
Beaverbrooks - the hallmark of amazing people.
Customer Data and Insights Manager employer: Beaverbrooks
Contact Detail:
Beaverbrooks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Data and Insights Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Beaverbrooks and think about how your skills in data management can help them deliver personalised customer experiences. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Beaverbrooks family.
We think you need these skills to ace Customer Data and Insights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Data and Insights Manager role. Highlight your experience in data management and analytics, and don’t forget to showcase any relevant skills that align with our values at Beaverbrooks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about data and how you can contribute to our mission of enriching lives. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use numbers and examples to illustrate how you've optimised data processes or improved customer insights in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Beaverbrooks
✨Know Your Data Inside Out
Make sure you brush up on your data management and analytics skills. Be prepared to discuss specific examples of how you've optimised data flow or improved data integrity in previous roles. This will show that you understand the technical side of the Customer Data and Insights Manager position.
✨Showcase Your Strategic Thinking
Think about how you can bridge data management with strategic insights. Prepare to share examples of how your analysis has informed marketing decisions or customer segmentation strategies. This will demonstrate your ability to think critically and contribute to personalised customer experiences.
✨Familiarise Yourself with Beaverbrooks' Values
Since Beaverbrooks values its family-like culture, make sure you understand their core purpose and values. Be ready to explain how your personal values align with theirs and how you can contribute to enriching lives within the company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how they measure success in the Customer Data and Insights Manager position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
