At a Glance
- Tasks: Create unforgettable luxury experiences for guests through reservations and personalised service.
- Company: Join the friendly team at Beaverbrook, a unique luxury estate.
- Benefits: Competitive salary, discounts, personal development support, and 28 days annual leave.
- Other info: Enjoy career growth opportunities and a vibrant work environment.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Excellent communication skills and attention to detail; prior booking experience is a plus.
The predicted salary is between 27352 - 27352 £ per year.
Due to the increased demand of our growing Estate, we are now recruiting additional Reservations Agents for Beaverbrook and Beaverbrook Town House. Join us at Beaverbrook where you'll be part of a friendly and motivating team, who work together to create unforgettable luxury experiences for our guests.
The Role
Based at the Estate, as a Reservations Agent you will provide a luxury service and create memorable experiences for guests visiting us at both of our charming and unique hotels. Introducing guests to the brand, you will be an integral part of the guest experience, ensuring excellence from the very start of their Beaverbrook journey. You will be responsible for all bedroom, spa and dining reservations via telephone and email enquiries.
As a Reservations Agent your responsibilities will include but will not be limited to:
- Maximising room revenue through selling and upselling our rooms, dining experiences and packages.
- Creating personalised experiences for our guests.
- Utilising your customer service skills to exceed guest expectations.
You will have the chance to learn the product in detail, including bedroom tours, restaurant tastings and spa induction, to ensure you are best equipped to sell guests a unique and bespoke experience.
The Person
In this role you will build relationships with all departments across the Estate, as well as communicating with guests on a professional level, so excellent communication at all levels is required. You will have a great telephone manner, a genuine sense of interest, impeccable attention to detail, and a good level of IT skills in order to work with our booking systems. Ideally, our Reservations Agent will have prior hotel bookings experience; however, we are happy to consider travel, holiday or corporate bookings experience.
Salary: £27,352 per annum plus commission up to £10,000 and tronc
Shift Pattern
The Reservations team will work 5 days out of 7 (including weekends) and on shifts to ensure all telephone calls are efficiently answered. The shifts are 07:00-15:30 and 13:30-22:00.
Benefits
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive:
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £600 through our recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
Reservations Agent - Leatherhead in Surrey employer: Beaverbrook
Beaverbrook is an exceptional employer that prioritises the growth and well-being of its team members while delivering unforgettable luxury experiences to guests. Located in Leatherhead, our work culture is built on collaboration and support, offering extensive personal development opportunities, competitive salaries, and a range of benefits including discounts and long service awards. Join us to be part of a friendly team dedicated to excellence, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent - Leatherhead in Surrey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Beaverbrook. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Beaverbrook
Don't be shy about reaching out to Beaverbrook directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent - Leatherhead in Surrey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Beaverbrook and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Beaverbrook
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
