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- Tasks: As a Reservations Agent, you'll create unforgettable experiences for guests through luxury service.
- Company: Beaverbrook is all about blending elegance with a friendly atmosphere in hospitality.
- Benefits: Enjoy competitive pay, discounts, personal development support, and 28 days of annual leave!
- Why this job: Join a passionate team and make a real impact on guest experiences from the start.
- Qualifications: Excellent communication skills and attention to detail are key; hotel experience is a plus!
- Other info: Flexible shifts and staff accommodation available to help you thrive.
The predicted salary is between 15000 - 35000 £ per year.
At Beaverbrook our team naturally delivers exceptional customer service to each other and our guests, reflecting our approach to unrivalled hospitality. Beaverbrook aims to blend the elegant with the informal achieved through the delivery of its excellent and incredibly friendly team. Based at the Estate, as a Reservations Agent you will provide a luxury service and create memorable experiences for guests visiting us at both of our charming and unique properties. Introducing guests to the brand, you will be an integral part of the guest experience, ensuring excellence from the very start of their Beaverbrook journey. You will be responsible for all bedroom, spa and dining reservations via telephone and email enquiries. The Role Maximising room revenue through selling and upselling our bedrooms, dining experiences and packages. Being knowledgeable of all services that we offer to create personalised experiences for our guests. Communicate reservation information with relevant departments, including Hotel Reception and Housekeeping. Utilising your customer service skills to exceed guest expectations. Who you are: Excellent communication skills with a professional telephone manner. Impeccable attention to detail and computer literate. Able to work independently and with a team. The ability to build strong relationships with colleagues across our two properties, as well as, our guests. Previous hotel booking experience is ideal but not required. Salary: Up to £25,000 per Annum plus commission and service charge Shift Pattern The Reservations team will work 5 days out of 7 (including weekends) and on shifts to ensure all telephone calls are efficiently answered. The shifts typically consist of 07:00-15:30, 09:00 – 17:30, 11:30-20:00 or 13:30-22:00. Benefits In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive: Competitive salary Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App Personal development support Wide range of recognised qualifications and development opportunities Discounted rates on Food & Beverage 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years Pension Life Insurance Sick Pay Long Service Awards Earn up to £1000 for recommend a friend scheme Cycle to work scheme Uniforms Free parking **Staff Accommodation Available** AMRT1_UKCT
Reservations Agent employer: Beaverbrook
Contact Detail:
Beaverbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarize yourself with Beaverbrook's unique offerings and services. Understanding the luxury experiences we provide will help you engage with guests more effectively and showcase your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling reservations via telephone, a professional and friendly telephone manner is crucial to making a great first impression.
✨Tip Number 3
Highlight any previous customer service experience you have, even if it's not in a hotel setting. Show how your skills can translate into providing exceptional service to our guests.
✨Tip Number 4
Be prepared to discuss how you would handle various guest scenarios. Think about how you can exceed guest expectations and create memorable experiences, as this aligns with our commitment to unrivalled hospitality.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Agent position. Understand the key responsibilities and the skills required, such as excellent communication and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any customer service experience and your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Beaverbrook's values. Mention how you can contribute to creating memorable experiences for guests and your enthusiasm for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Beaverbrook
✨Showcase Your Customer Service Skills
As a Reservations Agent, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, whether through resolving issues or creating memorable experiences.
✨Demonstrate Attention to Detail
Highlight your ability to manage multiple reservations accurately. Be ready to discuss how you ensure precision in your work, especially when handling bookings and communicating with different departments.
✨Familiarize Yourself with Beaverbrook's Offerings
Research Beaverbrook's properties, services, and unique selling points. Being knowledgeable about what they offer will help you create personalized experiences for guests and show your genuine interest in the role.
✨Practice Professional Communication
Since excellent communication skills are essential, practice your telephone manner and email etiquette. Consider role-playing common reservation scenarios to build confidence in your responses.
