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For Companies At a Glance
- Tasks: Create unforgettable luxury experiences for guests through reservations and personalised service.
- Company: Join the friendly team at Beaverbrook, a unique luxury estate.
- Benefits: Competitive salary, discounts, personal development support, and 28 days annual leave.
- Other info: Enjoy career growth opportunities and a vibrant work environment.
- Why this job: Be part of a dynamic team that shapes memorable guest experiences every day.
- Qualifications: Excellent communication skills and attention to detail; prior booking experience is a plus.
The predicted salary is between 27352 - 27352 £ per year.
Due to the increased demand of our growing Estate, we are now recruiting additional Reservations Agents for Beaverbrook and Beaverbrook Town House. Join us at Beaverbrook where you’ll be part of a friendly and motivating team, who work together to create unforgettable luxury experiences for our guests.
The Role
Based at the Estate, as a Reservations Agent you will provide a luxury service and create memorable experiences for guests visiting us at both of our charming and unique hotels. Introducing guests to the brand, you will be an integral part of the guest experience, ensuring excellence from the very start of their Beaverbrook journey. You will be responsible for all bedroom, spa and dining reservations via telephone and email enquiries.
As a Reservations Agent your responsibilities will include but will not be limited to:
- Maximising room revenue through selling, and upselling our rooms, dining experiences and packages.
- Creating personalised experiences for our guests and utilising your customer service skills to exceed guest expectations.
- Learning the product in detail, including bedroom tours, restaurant tastings and spa induction, to ensure you are best equipped to sell guests a unique and bespoke experience.
The Person
In this role you will build relationships with all departments across the Estate, as well as communicating with guests on a professional level, so excellent communication at all levels is required. You will have a great telephone manner, a genuine sense of interest, impeccable attention to detail, and a good level of IT skills in order to work with our booking systems. Ideally, our Reservations Agent will have prior hotel bookings experience; however we are happy to consider travel, holiday or corporate bookings experience.
Salary: Up to £27,352 per annum plus commission and tronc.
Shift Pattern
The Reservations team will work 5 days out of 7 (including weekends) and on shifts to ensure all telephone calls are efficiently answered. The shifts are 07:00-15:30 and 13:30-22:00.
Benefits
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £600 through our recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
- Staff Accommodation Available
Reservations Agent employer: Beaverbrook
Contact Detail:
Beaverbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company! Research Beaverbrook and its unique offerings. Understanding the brand will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests, having a great telephone manner is key. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your customer service experience! Whether it's from hotels, travel, or corporate bookings, highlight how you've exceeded guest expectations in the past. We love seeing that passion for service!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our friendly team at Beaverbrook. Don’t miss out!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for our friendly team.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or reservations. We love seeing how your past roles can contribute to creating those unforgettable luxury experiences for our guests at Beaverbrook.
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. We appreciate a well-structured application that reflects the same meticulousness we expect in our Reservations Agents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your initiative and interest in joining our team!
How to prepare for a job interview at Beaverbrook
✨Know the Brand Inside Out
Before your interview, make sure you research Beaverbrook thoroughly. Understand their values, the unique experiences they offer, and what sets them apart from other hotels. This knowledge will help you demonstrate your genuine interest in the brand and how you can contribute to creating unforgettable experiences for guests.
✨Showcase Your Customer Service Skills
As a Reservations Agent, excellent customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you’ve resolved issues or created memorable experiences, as this will highlight your ability to exceed guest expectations.
✨Practice Your Communication Skills
Since you'll be communicating with guests and various departments, practice your telephone manner and email communication. Consider doing mock interviews with friends or family, focusing on clear and professional communication. This will help you feel more confident during the actual interview.
✨Be Ready to Upsell
Upselling is a big part of the role, so think about how you would approach this in a friendly and engaging way. Prepare some ideas on how you could promote additional services like dining experiences or spa packages. Showing that you can maximise revenue while providing a luxury experience will impress your interviewers.