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- Tasks: Lead a dynamic front-of-house team, ensuring top-notch service and guest satisfaction.
- Company: Beaverbrook is a luxury hotel known for its exceptional hospitality and stunning surroundings.
- Benefits: Enjoy competitive pay, discounts, personal development support, and 28 days annual leave.
- Why this job: Join a vibrant team, enhance your skills, and create memorable experiences for guests.
- Qualifications: Experience in luxury hotel management and a flair for customer service are essential.
- Other info: Staff accommodation available and opportunities for career growth.
The predicted salary is between 32000 - 48000 £ per year.
As the face of Beaverbrook, you will ensure that all Guests and Members are greeted warmly, professionally, and personally. This hands-on role requires a confident host with natural charm and a keen eye for detail, responsible for overseeing front-of-house operations and driving consistency in service. You will work closely with the Front Office Manager and Room Division Manager to deliver 5-star service standards, ensuring all areas are perfectly set and each team member has clear tasks.
Your focus will be on building rapport with guests, identifying preferences, and consistently improving service. You will also collaborate with departments like Sales, Housekeeping, Engineering, and F&B to enhance the overall guest experience.
What you will be doing:
- Managing a busy front-of-house operation, leading a large team during peak times.
- Ensuring all public areas are immaculately set to the highest standards.
- Greeting every guest/member by name, offering a warm, personalised experience.
- Building relationships with Members, VIPs, and returning guests, anticipating their needs.
- Collaborating with departments to ensure seamless service and experience.
Who you are:
- Immaculately presented with strong attention to detail.
- Experience managing busy luxury hotel operations, leading teams in a fast-paced environment.
- Charismatic with a commanding presence on the floor.
- Luxury hotel experience (preferably in a landmark London property).
- Experience with Forbes or LQA standards is desirable.
Hours: This position will consist of 40 hours per week
Salary: Up to £40,000 per annum, plus tronc
Benefits: In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive:
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £1000 for recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
- Staff Accommodation Available
Reception Manager employer: Beaverbrook
Contact Detail:
Beaverbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Beaverbrook's values and service standards. Understanding their commitment to luxury and personalised service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Beaverbrook. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to manage a busy front-of-house operation. Highlight specific situations where you led a team to deliver exceptional service under pressure.
✨Tip Number 4
Showcase your charisma and presence during any interactions with the recruitment team. Being personable and confident can make a lasting impression, especially for a role that requires strong guest relations.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Reception Manager position. Tailor your application to highlight your relevant experience in managing front-of-house operations and delivering exceptional service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences where you have successfully built rapport with guests and led a team in a luxury hotel environment, showcasing your attention to detail and charisma.
Highlight Relevant Experience: In your CV, emphasise your previous roles in luxury hotel management, particularly any experience with Forbes or LQA standards. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of the Reception Manager.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reception Manager role.
How to prepare for a job interview at Beaverbrook
✨Showcase Your Charisma
As a Reception Manager, your personality is key. Make sure to demonstrate your natural charm during the interview. Practice greeting the interviewer warmly and confidently, as this will reflect how you would interact with guests.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail. Be prepared to discuss specific examples from your past experience where your attention to detail made a significant impact on guest satisfaction or operational efficiency.
✨Demonstrate Team Leadership Skills
Since you'll be managing a large team, it's crucial to convey your leadership style. Share experiences where you've successfully led a team in a busy environment, focusing on how you motivated and guided them to deliver exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you've had to collaborate with other departments to enhance guest experiences, and be ready to discuss these in detail.
