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- Tasks: Manage hotel operations during night shifts and ensure guest satisfaction.
- Company: Beaverbrook Town House offers a luxurious, home-like experience in London.
- Benefits: Enjoy competitive pay, discounts, personal development support, and 28 days annual leave.
- Why this job: Join a passionate team dedicated to creating memorable experiences for guests.
- Qualifications: Experience in luxury hotels, excellent grooming, and attention to detail required.
- Other info: Flexible shift pattern with opportunities for career growth.
The predicted salary is between 18600 - 21600 £ per year.
Beaverbrook Town House is Beaverbrook's outpost in London. With 14 luxury suites all styled and named after celebrated and much-loved London theatres, a 45-cover contemporary Tapasu restaurant, 40-cover bar, meeting room and outside courtyard area. We continue the Beaverbrook ethos of welcoming guests into 'our home', escaping into a place of familiarity, fun and fabulous food. If we don't know you by name, we make sure it's the last time; if we don't know your favourite drink, we find out and we remember.
As our Night Shift Manager, you will be responsible for managing all operations within the hotel out of hours. Delivering the 'Beaverbrook Experience' by creating a home away from home for our guests, with absolute dedication to their every need.
What you’ll be doing:
- Act as a first point of contact for the hotel, handling all requests or disturbances.
- Provide a limited food and drink service to residents, after restaurant hours.
- Complete administrative duties including the end of day reports and night audit.
- Take every opportunity to get to know and understand our guests and members, keeping their profiles up to date on Opera.
Who you are:
- Charming, passionate and enthusiastic, taking pride in all that you do.
- Proven experience working nights within a luxury hotel.
- Immaculately well groomed and presented.
- Inspiring, with razor sharp attention to detail.
- Experience with Opera Cloud and Symphony desirable.
Salary: Up to £31,000 per annum plus tronc
Shift Pattern: The working days for this position will consist of 5 days on one week, with 2 days on the following week. The ideal candidate will be flexible in working weekends and bank holidays where required. The shift times for this position will consist of 20:00-08:00.
Benefits:
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £600 for recommend a friend scheme
- Uniforms
- And other local benefits
Night Shift Manager employer: Beaverbrook
Contact Detail:
Beaverbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Manager
✨Tip Number 1
Familiarise yourself with the Beaverbrook ethos and values. Understanding their commitment to creating a home away from home for guests will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in luxury hotel environments, especially during night shifts. Be ready to share specific examples of how you've handled guest requests or disturbances effectively.
✨Tip Number 3
If you have experience with Opera Cloud and Symphony, make sure to mention it. If not, consider brushing up on these systems as they are desirable for the role and could give you an edge.
✨Tip Number 4
Demonstrate your attention to detail and grooming standards during any interactions. This is crucial in the hospitality industry, especially in a luxury setting like Beaverbrook.
We think you need these skills to ace Night Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Shift Manager at Beaverbrook Town House. Familiarise yourself with their ethos and the importance of creating a welcoming environment for guests.
Tailor Your CV: Highlight your relevant experience in luxury hotels, especially any night shift roles. Emphasise your skills in guest relations, attention to detail, and familiarity with systems like Opera Cloud and Symphony.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the Beaverbrook experience. Share specific examples of how you've gone above and beyond for guests in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Beaverbrook
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Your Night Shift Experience
Highlight your experience working night shifts in luxury hotels. Discuss the unique challenges you faced and how you successfully managed operations during those hours, ensuring guest satisfaction.
✨Familiarise Yourself with Opera Cloud
Since experience with Opera Cloud is desirable, take some time to learn about its features and functionalities. Being able to discuss how you’ve used it or similar systems will show your preparedness and technical competence.
✨Emphasise Attention to Detail
As a Night Shift Manager, attention to detail is crucial. Prepare to discuss how you ensure every aspect of the guest experience is perfect, from room presentation to service delivery, and provide examples from your past roles.
