Beaverbrook holds two MICHELIN Keys and is regarded as one
of the UK’s leading country house hotels. This is an exciting opportunity for
an experienced Receptionist who is ready to take the next step, develop their
leadership skills and build their career in luxury hospitality.
Reception is at the heart of the hotel and the Beaverbrook
guest experience. As Reception Supervisor, you’ll be the most experienced
Receptionist on duty, working hands‑on at the desk either independently or
alongside a colleague, while taking responsibility for supporting the team and overseeing the shift.
You’ll be one of the familiar faces our guests see
throughout their stay, leading by example and taking pride in making every
interaction feel warm, professional and personal. You’ll work closely with the Duty Managers and wider Estate teams to ensure the guest journey runs smoothly from arrival through to departure.
What you’ll be doing
- Welcoming guests,
checking them in and out and being a friendly point of contact throughout
their stay. - Taking responsibility
for the smooth running of Reception during your shift. - Supporting and guiding
colleagues and training new starters in our systems, standards and way of
working. - Building genuine rapport
with guests and handling requests, queries and unexpected situations with
confidence. - Providing a warm and
professional telephone service, with excellent telephone etiquette. - Accurately processing
billing and payments and keeping guest accounts correct. - Keeping guest profiles,
reservations and other information accurate and up to date. - Completing clear and
accurate handovers so important information is communicated between shifts and departments. - Monitoring arrivals,
departures, VIPs and business levels and helping the team prepare
accordingly. - Working closely with
Porters, Guest Relations and departments across the Estate to ensure the guest journey runs smoothly. - Leading by example and
championing LQA standards. - Supporting the Duty
Manager with the daily operation and taking ownership of Reception when required. - Using Opera Cloud and
other systems confidently and accurately.
Who you are
You’ll already have experience in Reception or luxury
hospitality and be ready to take the next step in your career. You’ll be keen to develop your leadership skills while remaining hands‑on and very much part of the Reception team.
You’ll be warm, engaging and confident around people, with a
genuine desire to create a great experience for every guest. You’ll have excellent communication skills, good telephone etiquette and understand the importance of service that feels warm, professional and personal.
You’ll be highly organised, reliable and resilient, with
excellent attention to detail. You’ll be computer literate and confident using systems, with a methodical approach to processing information, updating profiles and ensuring billing and reservations are accurate.
You’ll be well‑presented and take pride in how you represent Beaverbrook. You’ll have high standards and the confidence to support, guide and train others. Most importantly, you’ll be a team player who enjoys being on the desk, working alongside colleagues and getting involved when things get busy.
Working at Beaverbrook
You’ll work 5 days out of 7, including weekends and Bank
Holidays.
Our usual Reception shifts are:
- 07:00–15:00
- 10:00–18:30
- 15:00–23:00
Flexibility across these shifts is essential.
Salary and benefits
Salary - £30,576 per annum, plus tronc.
As a member of the Beaverbrook team, you’ll receive:
- Full training and
ongoing development - Recognised
qualifications and career development opportunities - 28 days’ annual leave
including Bank Holidays, rising by 1 day each year for 5 years - Discounted Food &
Beverage - Hospitality Rewards App
discounts - Pension, Life Insurance
and Sick Pay - Long Service Awards
- Cycle to work scheme
- Up to £600 through our
recommend a friend scheme - Uniform
- Free parking
- Other local benefits
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Reception Supervisor in Leatherhead employer: Beaverbrook
Beaverbrook is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where warmth and thoughtfulness are at the core of every interaction. As a Senior Engineer at our Town House in central London, you will benefit from competitive salaries, extensive personal development opportunities, and a range of perks including discounts on local amenities and a generous leave policy. Join us to be part of a team that values your contributions and invests in your long-term career success.
