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For Companies At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a 5* environment.
- Company: Join Beaverbrook, a prestigious hospitality brand focused on excellence.
- Benefits: Enjoy competitive salary, discounts, personal development, and 28 days annual leave.
- Why this job: Be the face of luxury hospitality and make every guest feel special.
- Qualifications: Proven 5* hospitality experience and strong leadership skills.
- Other info: Flexible shifts with opportunities for career growth and staff accommodation.
The predicted salary is between 45000 - 50000 £ per year.
Do you take pride in delivering truly unforgettable and enchanting guest experiences?
The Role
As Head of Guest Experiences, you’ll be the warm, confident and impeccably presented host who sets the tone the moment our Guests and Members arrive. This is a hands‑on, front‑of‑house role where charm, precision and a passion for 5* excellence are essential. You’ll lead the Reception, Hall Porters, Duty Managers, Guest Relations and Night Team to deliver a seamless, standout service for every guest, every time.
The Person
The successful candidate will possess proven 5* hospitality experience, with a strong background in adhering to LQA standards. Drive exceptional service quality through proactive walk‑rounds, impactful coaching, and a dedicated focus on continuous improvement. As Head of Guest Experiences, you’ll manage the departmental budget, attend P&L meetings and represent the Director of Guest Experiences in their absence as required. Confident and front-facing, you’ll greet Guests and Members by name, build guest relationships, recognise VIPs and create standout moments that define our 5* experience.
Shift Pattern
The ideal candidate will be flexible, working any 5 days out of 7, this will include weekends and bank holidays.
Salary: £45,000 - £50,000 per annum (dependant on experience) plus tronc.
Benefits
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £600 through our recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
- Staff Accommodation Available
Head of Guest Experiences in Leatherhead employer: Beaverbrook
Contact Detail:
Beaverbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Experiences in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Head of Guest Experiences role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for 5* service shine through. Remember, they want someone who can create unforgettable experiences, so make sure you come across as warm and engaging.
✨Tip Number 3
Prepare for those interviews! Research the company and think about how your experience aligns with their values and standards. Be ready to share specific examples of how you've delivered exceptional guest experiences in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen to be part of our 5* journey!
We think you need these skills to ace Head of Guest Experiences in Leatherhead
Some tips for your application 🫡
Show Your Passion for Guest Experiences: When writing your application, let your enthusiasm for creating unforgettable guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to deliver 5* service.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in hospitality. Use keywords from the job description, like 'LQA standards' and 'exceptional service quality', to show we’re on the same page.
Be Confident and Professional: Since this role is all about being front-facing, your written application should reflect that confidence and professionalism. Keep your language polished but approachable, just like you would when greeting our guests.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Beaverbrook
✨Know Your Guest Experience
Before the interview, dive deep into what makes a 5* guest experience. Familiarise yourself with the latest trends in hospitality and think about how you can apply them. Be ready to share specific examples from your past roles that showcase your ability to create memorable moments for guests.
✨Showcase Your Leadership Skills
As a Head of Guest Experiences, you'll be leading various teams. Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of instances where you've coached staff to improve service quality or handled challenging situations with grace.
✨Demonstrate Financial Acumen
Since you'll be managing budgets and attending P&L meetings, brush up on your financial knowledge. Be prepared to discuss how you've previously managed budgets or improved profitability in your roles. This will show that you're not just about guest experiences but also understand the business side of hospitality.
✨Be Personable and Engaging
Remember, this role is all about charm and connection. Practice your greeting and ensure you can engage in friendly conversation. During the interview, make eye contact, smile, and be genuinely interested in the discussion. This will reflect the warm, confident host they’re looking for.
