Head of Guest Experiences in Leatherhead

Do you take pride in delivering truly unforgettable and enchanting guest experiences?

The Role

As Head of Guest Experiences, you’ll be the warm, confident and impeccably presented host who sets the tone the moment our Guests and Members arrive. This is a hands‑on, front‑of‑house role where charm, precision and a passion for 5* excellence are essential. You’ll lead the Reception, Hall Porters, Duty Managers, Guest Relations and Night Team to deliver a seamless, standout service for every guest, every time.

The Person

The successful candidate will possess proven 5* hospitality experience, with a strong background in adhering to LQA standards. Drive exceptional service quality through proactive walk‑rounds, impactful coaching, and a dedicated focus on continuous improvement.

As Head of Guest Experiences, you’ll manage the departmental budget, attend P&L meetings and represent the Director of Guest Experiences in their absence as required.

Confident and front-facing, you’ll greet Guests and Members by name, build guest relationships, recognise VIPs and create standout moments that define our 5* experience.

Shift Pattern

The ideal candidate will be flexible, working any 5 days out of 7, this will include weekends and bank holidays.

Salary: £45,000 – £50,000 per annum (dependant on experience) plus tronc.

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Competitive salary
• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Personal development support
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• PensionLife Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Earn up to £600 through our recommend a friend scheme
• Uniforms
• Free parking
• And other local benefits

Staff Accommodation Available