At a Glance
- Tasks: Ensure every guest enjoys a seamless five-star experience across the Estate.
- Company: Beaverbrook, a luxury hospitality destination with a focus on exceptional service.
- Benefits: Competitive salary, discounts, development support, and generous holiday allowance.
- Other info: Flexible shifts with opportunities for career growth and recognition.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
At Beaverbrook, our Duty Managers play a key role in ensuring every Member, Resident and Guest enjoys a seamless and personalised five star experience. Warm, intuitive and knowledgeable, you will be a visible presence across the Estate and confident in delivering exceptional service.
The Role: You will oversee Estate wide operations, supporting teams to deliver smooth daily service. With strong awareness of guest activity and business levels, you'll manage:
- Guest movement, occupancy and VIP arrivals
- Spa, restaurant and event bookings
- Coordination between operational departments
You will build genuine rapport with guests and ensure they receive consistent recognition and service at every touchpoint.
The Person: We're looking for someone who is:
- Professional, polished and people focused
- Calm, confident and proactive
- A strong communicator and multitasker
- Hands on with a positive, solutions driven approach
- Experienced in luxury hospitality in a supervisory or managerial role, is essential
- Familiar with, or eager to work to, LQA style standards
Shift Pattern: 5 days out of 7, including weekends and bank holidays. Shifts include 07:00-15:00, 10:00-18:30, or 14:30-23:00.
Salary: 35,000 per annum, plus tronc
Benefits:
- Hospitality Rewards App discounts
- Development support and recognised qualifications
- Discounted F&B
- 28 days' holiday (including bank holidays), rising annually for 5 years
- Pension, Life Insurance & Sick Pay
- Long Service Awards
- Cycle to Work Scheme
- Recommend a Friend bonus
- Uniform for some roles & free parking
Locations
Duty Manager in Leatherhead, Surrey employer: Beaverbrook
Beaverbrook is an exceptional employer that prioritises a vibrant work culture and the well-being of its staff. Located in a stunning setting, we offer our Night Porters not only competitive benefits but also opportunities for personal and professional growth within the hospitality industry. Join us to be part of a team that values your contributions and fosters a supportive environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Leatherhead, Surrey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Beaverbrook. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Beaverbrook
Don't be shy about reaching out to Beaverbrook directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Leatherhead, Surrey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Beaverbrook and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Beaverbrook
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
