At a Glance
- Tasks: Lead the Front Office team and enhance guest experiences at a luxury hotel.
- Company: Beaverbrook, a prestigious country house hotel with two MICHELIN Keys.
- Benefits: 28 days annual leave, training, discounts, and career development opportunities.
- Other info: Flexible shifts with excellent local benefits and a supportive work environment.
- Why this job: Join a dynamic team and build your career in luxury hospitality.
- Qualifications: Experience in luxury hospitality management and a passion for guest service.
The predicted salary is between 28103 - 34348 £ per year.
Beaverbrook holds two MICHELIN Keys and is regarded as one of the UK's leading country house hotels. This is an exciting opportunity for an experienced hospitality professional who is ready to take the next step, broaden their knowledge and build their career in luxury hospitality.
Duty Managers are a vital part of the Management Team at Beaverbrook. You'll be part of the Front Office Team, spending much of your time in and around Reception, while also demonstrating a strong presence across the wider Estate and supporting guests and colleagues. Representing the Hotel's Senior Leadership Team, you'll lead by example and help shape the experience our Members, Residents and guests have throughout their stay.
- Planning the day ahead and leading the daily Morning Meeting, ensuring everyone is clear on key arrivals, departures, VIPs, events, and priorities.
- Leading and supporting the Front Office team and working closely with departments across the Estate.
- Being present with guests, building genuine rapport and making sure service feels thoughtful and personal.
- Monitoring business levels, guest activity, and VIPs so you can anticipate what the operation and our guests need.
- Coaching and supporting colleagues, helping to build confidence and maintain high standards.
- Keeping the Management Team informed and ensuring important information is communicated between shifts.
You'll already have experience in a supervisory or management role within luxury hospitality and be ready for the next stage of your career. You'll be at your best on the floor, supporting your team, talking to guests and getting involved when things get busy. Most importantly, you'll be ambitious to develop, keen to learn and excited by the opportunity to build a career in luxury hospitality.
You'll work 5 days out of 7, including weekends and Bank Holidays. Our usual Duty Manager shifts are flexible across these shifts.
Benefits include:
- Full training and ongoing development
- Recognised qualifications and career development opportunities
- 28 days' annual leave including Bank Holidays, rising by 1 day each year for 5 years
- Discounted Food & Beverage
- Hospitality Rewards App discounts
- Pension, Life Insurance and Sick Pay
- Long Service Awards
- Cycle to work scheme
- Up to 600 through our recommend a friend scheme
- Free parking
- Other local benefits
Locations
Catering Manager / Duty Manager in Leatherhead, Surrey employer: Beaverbrook
Beaverbrook is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where warmth and thoughtfulness are at the core of every interaction. As a Senior Engineer at our Town House in central London, you will benefit from competitive salaries, extensive personal development opportunities, and a range of perks including discounts on local amenities and a generous leave policy. Join us to be part of a team that values your contributions and invests in your long-term career success.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Manager / Duty Manager in Leatherhead, Surrey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Beaverbrook. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Beaverbrook
Don't be shy about reaching out to Beaverbrook directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Catering Manager / Duty Manager in Leatherhead, Surrey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Beaverbrook and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Beaverbrook
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
