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- Tasks: Lead a dynamic front office team to create unforgettable guest experiences.
- Company: Beaverbrook, a luxurious estate known for its English elegance and charm.
- Benefits: Competitive salary, opportunities for personal growth, and a vibrant work environment.
- Other info: Join a supportive team in a stunning setting with great career potential.
- Why this job: Be the heart of the guest experience and make lasting memories.
- Qualifications: Strong leadership skills and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Be the Heart of the Guest Experience at Beaverbrook. We create extraordinary, lasting memories in a setting of English elegance and charm. As Front Office Manager, you will be the ever-present host of the estate: visible, approachable and emotionally intelligent, leading a dynamic front office team to deliver warm, personalised service and unforgettable experiences for our guests and Members.
Key Responsibilities:
- Be a visible and engaging host, personally welcoming guests, Members and VIPs.
- Own the guest journey from pre-arrival to departure, delivering seamless, personalised experiences.
- Lead from the floor, spending the majority of time in guest-facing areas.
- Drive LQA service standards and curate bespoke itineraries and VIP touches.
- Inspire and develop the Front Office team, setting impeccable service and grooming standards.
- Collaborate closely with Housekeeping, Reservations.
House Manager in Surrey employer: Beaverbrook Front of House
Contact Detail:
Beaverbrook Front of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in Surrey
✨Tip Number 1
Get to know the company culture before your interview. Research Beaverbrook and understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their extraordinary guest experience.
✨Tip Number 2
Practice your people skills! As a Front Office Manager, you'll be the face of the estate. Role-play common scenarios with friends or family to boost your confidence in welcoming guests and handling any situation with grace and charm.
✨Tip Number 3
Prepare some thoughtful questions for your interview. Ask about how they curate those unforgettable experiences or how they support their team’s development. This shows you're not just looking for a job, but are keen to contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of hospitality.
We think you need these skills to ace House Manager in Surrey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience and skills that align with our values of warmth and personalised service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Beaverbrook.
How to prepare for a job interview at Beaverbrook Front of House
✨Know the Guest Journey
Familiarise yourself with the entire guest journey from pre-arrival to departure. Be ready to discuss how you would enhance each touchpoint and create memorable experiences, as this role is all about personalising service.
✨Showcase Your Leadership Style
Prepare examples of how you've led a team in the past, especially in high-pressure situations. Highlight your ability to inspire and develop others, as well as how you maintain impeccable service standards.
✨Be Approachable and Engaging
Practice being warm and welcoming in your responses. This role requires emotional intelligence, so demonstrate your ability to connect with people and make them feel valued during the interview.
✨Collaborate and Communicate
Think about how you would work closely with other departments like Housekeeping and Reservations. Be ready to share your strategies for effective communication and collaboration to ensure a seamless guest experience.