At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a 5* environment.
- Company: Join Beaverbrook, a prestigious establishment focused on excellence and guest satisfaction.
- Benefits: Enjoy competitive salary, discounts, personal development support, and 28 days annual leave.
- Other info: Flexible shifts with opportunities for career growth and staff accommodation available.
- Why this job: Be the face of luxury hospitality and make a real impact on guest experiences.
- Qualifications: Proven 5* hospitality experience and strong leadership skills required.
The predicted salary is between 45000 - 50000 £ per year.
Do you take pride in delivering truly unforgettable and enchanting guest experiences?
The Role
As Head of Guest Experiences, you’ll be the warm, confident and impeccably presented host who sets the tone the moment our Guests and Members arrive. This is a hands‑on, front‑of‑house role where charm, precision and a passion for 5* excellence are essential. You’ll lead the Reception, Hall Porters, Duty Managers, Guest Relations and Night Team to deliver a seamless, standout service for every guest, every time.
The Person
The successful candidate will possess proven 5* hospitality experience, with a strong background in adhering to LQA standards. Drive exceptional service quality through proactive walk‑rounds, impactful coaching, and a dedicated focus on continuous improvement. As Head of Guest Experiences, you’ll manage the departmental budget, attend P&L meetings and represent the Director of Guest Experiences in their absence as required. Confident and front-facing, you’ll greet Guests and Members by name, build guest relationships, recognise VIPs and create standout moments that define our 5* experience.
Shift Pattern
The ideal candidate will be flexible, working any 5 days out of 7, this will include weekends and bank holidays.
Salary: £45,000 - £50,000 per annum (dependant on experience) plus tronc.
Benefits
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £600 through our recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
- Staff Accommodation Available
Receptionist in Leatherhead employer: Beaverbrook Front of House
Beaverbrook is an exceptional employer that prioritises the growth and well-being of its team members, offering a competitive salary alongside a wealth of benefits including personal development support and a variety of recognised qualifications. Our vibrant work culture fosters a commitment to 5* excellence, ensuring that every employee has the opportunity to shine while creating unforgettable guest experiences in a stunning location. With generous annual leave, discounts on local amenities, and a focus on continuous improvement, we are dedicated to nurturing your career in hospitality.
Contact Details:
Beaverbrook Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leatherhead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your charm! As a Head of Guest Experiences, you'll need to be warm and confident. Role-play common interview questions with a friend or in front of a mirror to nail that first impression. Remember, it’s all about making connections!
✨Tip Number 3
Prepare examples of your past experiences that highlight your 5* service skills. Think of specific situations where you went above and beyond for guests. This will demonstrate your ability to deliver exceptional service and align with their standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist in Leatherhead
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for delivering exceptional guest experiences shine through. Use examples from your past roles to illustrate how you've gone above and beyond to create memorable moments for guests.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific requirements of the Head of Guest Experiences role. Highlight your 5* hospitality experience and any relevant achievements that align with the job description.
Be Professional Yet Approachable:Since this role is all about being the warm and confident host, ensure your written communication reflects that vibe. Use a friendly tone while maintaining professionalism to show you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at Beaverbrook Front of House
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to guest experiences and how they maintain 5* standards. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences that highlight your ability to deliver exceptional service. Think about specific situations where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your capability to embody the charm and precision they’re looking for.
✨Practice Your Presentation
Since this role is front-facing, it’s crucial to present yourself impeccably. Practice your body language, tone of voice, and even your attire before the interview. A confident and warm demeanour can make a lasting impression on the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their approach to continuous improvement in guest services or how they support staff development. This shows that you’re not just interested in the job, but also in contributing to the company’s success.
