At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a 5* environment.
- Company: Join Beaverbrook, a prestigious establishment focused on excellence and guest satisfaction.
- Benefits: Enjoy competitive salary, discounts, personal development support, and 28 days annual leave.
- Other info: Flexible shifts with opportunities for career growth and staff accommodation available.
- Why this job: Be the face of luxury hospitality and make a real impact on guest experiences.
- Qualifications: Proven 5* hospitality experience and strong leadership skills required.
The predicted salary is between 45000 - 50000 £ per year.
Do you take pride in delivering truly unforgettable and enchanting guest experiences?
The Role
As Head of Guest Experiences, you’ll be the warm, confident and impeccably presented host who sets the tone the moment our Guests and Members arrive. This is a hands‑on, front‑of‑house role where charm, precision and a passion for 5* excellence are essential. You’ll lead the Reception, Hall Porters, Duty Managers, Guest Relations and Night Team to deliver a seamless, standout service for every guest, every time.
The Person
The successful candidate will possess proven 5* hospitality experience, with a strong background in adhering to LQA standards. Drive exceptional service quality through proactive walk‑rounds, impactful coaching, and a dedicated focus on continuous improvement. As Head of Guest Experiences, you’ll manage the departmental budget, attend P&L meetings and represent the Director of Guest Experiences in their absence as required. Confident and front-facing, you’ll greet Guests and Members by name, build guest relationships, recognise VIPs and create standout moments that define our 5* experience.
Shift Pattern
The ideal candidate will be flexible, working any 5 days out of 7, this will include weekends and bank holidays.
Salary: £45,000 - £50,000 per annum (dependant on experience) plus tronc.
Benefits
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £600 through our recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
- Staff Accommodation Available
Receptionist in Leatherhead employer: Beaverbrook Front of House
Beaverbrook Front of House in Leatherhead is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With opportunities for personal growth and development within the world-class hospitality sector, employees enjoy a supportive environment where their contributions are valued. Join us to be part of a team that creates unforgettable experiences for our guests while enjoying the unique charm of our beautiful grounds.
Contact Details:
Beaverbrook Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leatherhead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Beaverbrook Front of House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Beaverbrook Front of House
Don't be shy about reaching out to Beaverbrook Front of House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Leatherhead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Beaverbrook Front of House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Beaverbrook Front of House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
