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- Tasks: Lead a dynamic front office team to create unforgettable guest experiences.
- Company: Beaverbrook, a unique luxury destination with a focus on exceptional service.
- Benefits: Competitive salary, personal development support, and discounts on various services.
- Other info: Flexible working hours with excellent career growth opportunities.
- Why this job: Make a real impact in a guest-centric environment and shape the future of luxury hospitality.
- Qualifications: Experience in 5-star hotel management and strong leadership skills.
The predicted salary is between 55000 - 55000 £ per year.
Be the Heart of the Guest Experience at Beaverbrook. We create extraordinary, lasting memories in a setting of English elegance and charm. As Front Office Manager, you will be the ever-present host of the estate: visible, approachable and emotionally intelligent, leading a dynamic front office team to deliver warm, personalised service and unforgettable experiences for our guests and Members.
Key Responsibilities:
- Be a visible and engaging host, personally welcoming guests, Members and VIPs.
- Own the guest journey from pre-arrival to departure, delivering seamless, personalised experiences.
- Lead from the floor, spending the majority of time in guest facing areas.
- Drive LQA service standards and curate bespoke itineraries and VIP touches.
- Inspire and develop the Front Office team, setting impeccable service and grooming standards.
- Collaborate closely with Housekeeping, Reservations, F&B and Events to ensure joined up service.
- Support estate site visits and show rounds alongside the Sales team.
- Act as a Front Office expert with strong systems knowledge, including Opera Cloud and Seven Rooms.
- Promote a strong culture of health, safety and wellbeing within the department.
About You:
- You bring proven experience in 5 star hotel management, ideally within a landmark property or luxury country house hotel.
- You have a strong track record in senior, guest facing Front Office leadership roles, with a passion for visible, hands on service.
- You are deeply fluent in luxury service standards (LQA, Forbes) and instinctively understand the expectations of a discerning, international clientele.
- Naturally emotionally intelligent, impeccably presented and highly detail focused, you lead with warmth and confidence.
- An outstanding communicator and inspiring people leader, you know how to motivate teams to deliver memorable experiences, consistently.
- Experience with luxury travel programmes such as Amex Fine Hotels & Resorts or Leading Hotels of the World is advantageous.
- A hospitality qualification (or equivalent experience) is preferred.
- A full, clean UK driving licence is essential.
Salary: Up to £55,000 per annum, plus tronc and management bonus scheme
Working Pattern: This role requires flexibility to work any 5 days out of 7, including weekends, evenings and bank holidays.
Why Join Beaverbrook?
This is your opportunity to make a real impact in a guest-centric, forward-thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations.
Benefits:
- A competitive salary
- Ongoing personal development support and access to recognised qualifications
- Discounts on retail, gym memberships, cinema tickets and more via the Hospitality Rewards App
- Discounted Food & Beverage across the estate
- 28 days’ annual leave (including Bank Holidays), increasing by one day per year for up to five years
- Pension scheme, life insurance and sick pay
- Long service awards
- A ‘recommend a friend’ bonus scheme
- Cycle to work scheme
- Uniform provided
- Free on site parking
Ready to lead with charm and purpose? Apply now and become a part of the Beaverbrook story.
House Manager in Leatherhead employer: Beaverbrook Front of House
Contact Detail:
Beaverbrook Front of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in Leatherhead
✨Tip Number 1
Get to know the company culture before your interview. Research Beaverbrook and its values, so you can show how your experience aligns with their commitment to guest-centric service. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your people skills! As a Front Office Manager, being approachable and emotionally intelligent is key. Role-play common guest scenarios with a friend to sharpen your responses and ensure you come across as warm and engaging during the interview.
✨Tip Number 3
Prepare some questions that show your interest in the role and the team. Ask about their approach to creating memorable guest experiences or how they handle challenges in service delivery. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the Beaverbrook team.
We think you need these skills to ace House Manager in Leatherhead
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your experience in luxury hotel management. We love seeing how your background aligns with our values and the specific role of Front Office Manager.
Showcase Your Leadership Skills: As a potential leader, it’s important to demonstrate your ability to inspire and develop teams. Share examples of how you've motivated others to deliver exceptional service in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Beaverbrook!
How to prepare for a job interview at Beaverbrook Front of House
✨Know the Guest Journey
Familiarise yourself with the entire guest journey from pre-arrival to departure. Be ready to discuss how you would enhance each touchpoint, ensuring a seamless and personalised experience for guests and Members.
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and developed your team in previous roles. Highlight your hands-on approach and emotional intelligence, as these are key traits for leading a dynamic front office team.
✨Understand Luxury Service Standards
Brush up on luxury service standards like LQA and Forbes. Be prepared to discuss how you would implement these standards in your role and share any relevant experiences that demonstrate your understanding.
✨Collaborate and Communicate
Think about how you would work closely with other departments like Housekeeping and F&B. Prepare to discuss specific strategies for fostering collaboration and ensuring joined-up service across the estate.