At a Glance
- Tasks: Lead a dynamic front office team to create unforgettable guest experiences.
- Company: Beaverbrook, a unique luxury destination with English elegance.
- Benefits: Competitive salary, personal development support, and discounts on various services.
- Other info: Flexible working hours with excellent career growth opportunities.
- Why this job: Make a real impact in a guest-centric environment and shape the future of luxury hospitality.
- Qualifications: Experience in 5-star hotel management and strong leadership skills.
The predicted salary is between 55000 - 55000 £ per year.
Be the Heart of the Guest Experience at Beaverbrook. We create extraordinary, lasting memories in a setting of English elegance and charm. As Front Office Manager, you will be the ever-present host of the estate: visible, approachable and emotionally intelligent, leading a dynamic front office team to deliver warm, personalised service and unforgettable experiences for our guests and Members.
Key Responsibilities
- Be a visible and engaging host, personally welcoming guests, Members and VIPs.
- Own the guest journey from pre-arrival to departure, delivering seamless, personalised experiences.
- Lead from the floor, spending the majority of time in guest facing areas.
- Drive LQA service standards and curate bespoke itineraries and VIP touches.
- Inspire and develop the Front Office team, setting impeccable service and grooming standards.
- Collaborate closely with Housekeeping, Reservations, F&B and Events to ensure joined up service.
- Support estate site visits and show rounds alongside the Sales team.
- Act as a Front Office expert with strong systems knowledge, including Opera Cloud and Seven Rooms.
- Promote a strong culture of health, safety and wellbeing within the department.
About You
- You bring proven experience in 5 star hotel management, ideally within a landmark property or luxury country house hotel.
- You have a strong track record in senior, guest facing Front Office leadership roles, with a passion for visible, hands on service.
- You are deeply fluent in luxury service standards (LQA, Forbes) and instinctively understand the expectations of a discerning, international clientele.
- Naturally emotionally intelligent, impeccably presented and highly detail focused, you lead with warmth and confidence.
- An outstanding communicator and inspiring people leader, you know how to motivate teams to deliver memorable experiences, consistently.
- Experience with luxury travel programmes such as Amex Fine Hotels & Resorts or Leading Hotels of the World is advantageous.
- A hospitality qualification (or equivalent experience) is preferred.
- A full, clean UK driving licence is essential.
Salary
Up to £55,000 per annum, plus tronc and management bonus scheme.
Working Pattern
This role requires flexibility to work any 5 days out of 7, including weekends, evenings and bank holidays.
Why Join Beaverbrook?
This is your opportunity to make a real impact in a guest‑centric, forward‑thinking environment where your ideas and leadership will help shape the future of one of the UK’s most unique luxury destinations.
Benefits
- A competitive salary.
- Ongoing personal development support and access to recognised qualifications.
- Discounts on retail, gym memberships, cinema tickets and more via the Hospitality Rewards App.
- Discounted Food & Beverage across the estate.
- 28 days’ annual leave (including Bank Holidays), increasing by one day per year for up to five years.
- Pension scheme, life insurance and sick pay.
- Long service awards.
- A ‘recommend a friend’ bonus scheme.
- Cycle to work scheme.
- Uniform provided.
- Free on site parking.
Ready to lead with charm and purpose? Apply now and become a part of the Beaverbrook story.
Front Office Manager in Leatherhead employer: Beaverbrook Front of House
Beaverbrook is an exceptional employer that offers a unique opportunity to thrive in a luxurious and dynamic environment, where your leadership can directly enhance the guest experience. With a strong focus on personal development, competitive benefits, and a culture that values warmth and collaboration, you will be empowered to inspire your team and create unforgettable memories for our guests. Join us at this stunning estate and be part of a forward-thinking hospitality team dedicated to excellence.
Contact Details:
Beaverbrook Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Leatherhead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and what values they promote. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front Office Manager, you'll need to be approachable and engaging. Role-play common guest scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Beaverbrook team and ready to make a real impact.
We think you need these skills to ace Front Office Manager in Leatherhead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. Remember, we’re looking for someone who can be the heart of the guest experience!
Tailor Your Application:Make sure to tailor your application to the Front Office Manager role. Highlight your experience in luxury hotel management and any specific achievements that demonstrate your ability to lead a team and deliver exceptional service. We love seeing how your background aligns with our values!
Be Specific About Your Experience:Don’t just list your previous roles; share specific examples of how you’ve created memorable experiences for guests. Whether it’s a unique itinerary you crafted or a challenge you overcame, we want to hear about it! This will help us understand how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Beaverbrook family!
How to prepare for a job interview at Beaverbrook Front of House
✨Know the Guest Journey
Familiarise yourself with the entire guest journey from pre-arrival to departure. Be ready to discuss how you would enhance each touchpoint, ensuring a seamless and personalised experience for guests and Members.
✨Showcase Your Leadership Style
Prepare to share examples of how you've inspired and developed your team in previous roles. Highlight your hands-on approach and emotional intelligence, as these qualities are crucial for leading a dynamic front office team.
✨Understand Luxury Service Standards
Brush up on luxury service standards like LQA and Forbes. Be prepared to discuss how you would implement these standards in your role and provide specific examples of how you've done this in the past.
✨Communicate Effectively
Practice your communication skills, as being an outstanding communicator is key for this role. Think about how you can convey warmth and confidence while engaging with guests, Members, and your team during the interview.
