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For Companies At a Glance
- Tasks: Create unforgettable luxury experiences for guests through reservations and personalised service.
- Company: Join the friendly team at Beaverbrook, a unique luxury estate.
- Benefits: Competitive salary, discounts, personal development support, and 28 days annual leave.
- Other info: Staff accommodation available and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Excellent communication skills and attention to detail; prior booking experience preferred but not essential.
The predicted salary is between 27352 - 27352 £ per year.
Due to the increased demand of our growing Estate, we are now recruiting additional Reservations Agents for Beaverbrook and Beaverbrook Town House. Join us at Beaverbrook where you’ll be part of a friendly and motivating team, who work together to create unforgettable luxury experiences for our guests.
The Role
Based at the Estate, as a Reservations Agent you will provide a luxury service and create memorable experiences for guests visiting us at both of our charming and unique hotels. Introducing guests to the brand, you will be an integral part of the guest experience, ensuring excellence from the very start of their Beaverbrook journey. You will be responsible for all bedroom, spa and dining reservations via telephone and email enquiries.
As a Reservations Agent your responsibilities will include but will not be limited to:
- maximising room revenue through selling and upselling our rooms, dining experiences and packages
- creating personalised experiences for our guests
- utilising your customer service skills to exceed guest expectations
You will have the chance to learn the product in detail, including bedroom tours, restaurant tastings and spa induction, to ensure you are best equipped to sell guests a unique and bespoke experience.
The Person
In this role you will build relationships with all departments across the Estate, as well as communicating with guests on a professional level, so excellent communication at all levels is required. You will have a great telephone manner, a genuine sense of interest, impeccable attention to detail, and a good level of IT skills in order to work with our booking systems.
Ideally, our Reservations Agent will have prior hotel bookings experience; however, we are happy to consider travel, holiday or corporate bookings experience.
Salary: Up to £27,352 per annum plus commission and tronc
Shift Pattern
The Reservations team will work 5 days out of 7 (including weekends) and on shifts to ensure all telephone calls are efficiently answered. The shifts are 07:00-15:30 and 13:30-22:00.
Benefits
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive:
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £600 through our recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
Staff Accommodation Available
Reservations Agent in Leatherhead employer: Beaverbrook Business Support
Contact Detail:
Beaverbrook Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Leatherhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beaverbrook and its unique offerings. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations over the phone, it’s crucial to have a friendly and professional telephone manner. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest or client. This will demonstrate your ability to create memorable experiences, which is key for a Reservations Agent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Beaverbrook family. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Agent in Leatherhead
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for our friendly team.
Tailor Your Application: Make sure to tailor your application specifically for the Reservations Agent role. Highlight any relevant experience you have in customer service or reservations, and don’t forget to mention your attention to detail and communication skills – they’re key for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Beaverbrook Business Support
✨Know the Brand Inside Out
Before your interview, make sure you research Beaverbrook thoroughly. Understand their values, the unique experiences they offer, and what sets them apart from other hotels. This knowledge will help you demonstrate your genuine interest in the brand and how you can contribute to creating unforgettable experiences for guests.
✨Showcase Your Customer Service Skills
As a Reservations Agent, excellent customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved issues or created memorable experiences, as this will show your potential employer that you have the right skills for the job.
✨Practice Your Telephone Manner
Since you'll be handling reservations over the phone, it's crucial to have a great telephone manner. Practice speaking clearly and confidently, and consider role-playing with a friend. This will help you feel more comfortable during the interview and showcase your communication skills effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the training process, opportunities for growth, or how the Reservations team collaborates with other departments. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.