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For Companies At a Glance
- Tasks: Provide 2nd line IT support to 850 users and engage in exciting project work.
- Company: Join Beautyk Creative, a growing and award-winning Managed Service Provider in Birmingham.
- Benefits: Enjoy 25 days holiday, pension contributions, and opportunities for training and development.
- Why this job: Be part of a dynamic team in a modern tech environment with real impact on users.
- Qualifications: Experience in 1st & 2nd line support, Microsoft systems, and basic networking knowledge required.
- Other info: Open to applicants who may not meet all criteria but are eager to learn.
The predicted salary is between 28800 - 43200 £ per year.
If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with offices in Birmingham.
The Role
In a varied and highly-visible role, the Support Engineer will provide a true support service to approximately 850 users across multiple sites in the UK, covering 2nd line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based around core technology including Windows 10, Office 365 and Active Directory. The Support Engineer will be working 5 days onsite - predominantly in the Birmingham office - but travel to other sites will be required.
The Company
The Support Engineer will be joining a well-established acquisitive Managed Service Provider with ambition and a clear plan for continued growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry.
Benefits
- 25 days holiday
- Pension
- Training and development
What do I need?
- Solid experience of providing 1st & 2nd line IT support
- Experience with a variety of Microsoft operating systems, ideally including Windows 10
- Experience with Active Directory – new user creation / account administration, etc., and ideally Office 365
- A basic understanding of networking, ideally including VPNs
The list above is important, but not as important as hiring the right person! So if you don’t meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further.
If you have any questions or would simply welcome a chat about this excellent Support Engineer role and company, just call me or drop me an email, as I’d love to hear from you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now!
Support Engineer, 2nd line, MSP, COR7188 employer: Beautyk Creative
Contact Detail:
Beautyk Creative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer, 2nd line, MSP, COR7188
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Office 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves supporting around 850 users, practice your communication skills. Being personable and able to explain technical issues in simple terms will be crucial in a support role like this.
✨Tip Number 3
Research Beautyk Creative and their approach to IT support. Understanding their company culture and values can help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Beautyk Creative on platforms like LinkedIn. They can provide valuable insights about the company and potentially refer you, which could significantly increase your chances of landing an interview.
We think you need these skills to ace Support Engineer, 2nd line, MSP, COR7188
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing 1st and 2nd line IT support, particularly with Microsoft operating systems like Windows 10 and Office 365. Mention any relevant projects you've worked on that demonstrate your skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the job requirements, especially your experience with Active Directory and networking basics.
Showcase Soft Skills: Since the role requires a personable approach, emphasise your communication skills and ability to work well in a team. Provide examples of how you've successfully supported users in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Support Engineer.
How to prepare for a job interview at Beautyk Creative
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10, Office 365, and Active Directory. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Highlight Your Customer Service Experience
As a Support Engineer, you'll be interacting with users regularly. Share examples of how you've provided excellent customer service in previous roles, especially in high-pressure situations. This will show that you can handle the demands of the job.
✨Understand the Company Culture
Research Beautyk Creative and their values. Understanding their commitment to quality and growth will help you align your answers with what they are looking for in a candidate. Mentioning specific projects or initiatives from the company can also impress the interviewers.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You could ask about the team structure, ongoing projects, or opportunities for training and development within the company.
