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- Tasks: Provide 1st line technical support to over 1500 users in a dynamic service desk environment.
- Company: Join Beautyk Creative, a leading force in enterprise-level technical support for the manufacturing industry.
- Benefits: Enjoy 25 days holiday, a 6% pension, and an uncapped bonus scheme for high achievers.
- Why this job: Kickstart your IT career in a supportive culture that values innovation and problem-solving.
- Qualifications: No need for extensive experience; just bring your curiosity and willingness to learn!
- Other info: This hybrid role is perfect for both entry-level candidates and seasoned Support Analysts.
The predicted salary is between 28800 - 43200 £ per year.
We're looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst!
The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues.
This industry giant delivers exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions.
Benefits:- 25 days holiday
- 6% pension
- Excellent bonus scheme - uncapped for high achievers
We're looking for a bright, inquisitive, technically minded Support Analyst – you don't need to know everything, but you need to be willing to use your initiative to solve the problem when you don't know!
Ideally, you might have experience including:
- Experience providing 1st line support in a Microsoft environment
- Previous customer service experience, even if this isn't from an IT setting
- Experience with Office365, Active Directory and Exchange
If you're looking to kick start your career in IT, this is an excellent opportunity to do so! If you're interested in this Support Analyst position, then please send through your CV today for immediate consideration.
Contact Detail:
Beautyk Creative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, such as Office 365 and Active Directory. Having a solid understanding of these tools will not only boost your confidence but also help you answer technical questions during the interview.
✨Tip Number 2
Brush up on your customer service skills, as previous experience in this area is valued. Think of examples from your past roles where you successfully resolved issues or helped customers, as these stories can be great to share during your interview.
✨Tip Number 3
Prepare for common support scenarios that you might encounter in a 1st line role. Practising troubleshooting techniques for desktop, server, and network issues will help you demonstrate your problem-solving abilities when faced with real-life situations.
✨Tip Number 4
Network with current or former employees of Beautyk Creative if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in providing 1st line support and familiarity with Microsoft environments. Mention any specific skills related to Office 365 and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Explain why you're interested in the Support Analyst position and how your background makes you a suitable candidate.
Highlight Problem-Solving Skills: In your application, emphasise your ability to use initiative and solve problems. Provide examples from previous experiences where you successfully resolved technical issues or provided excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Beautyk Creative
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Office 365, Active Directory, and general troubleshooting techniques. Being able to discuss these topics confidently will show that you're prepared and technically minded.
✨Demonstrate Customer Service Skills
Even if your previous experience isn't in IT, highlight any customer service roles you've had. Discuss how you handled difficult situations or resolved issues, as this is crucial for a support analyst role.
✨Show Initiative
The company values candidates who are willing to use their initiative. Be ready to share examples of times when you've solved problems independently or taken the lead on a project, even if it was outside your usual responsibilities.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values and career goals.
