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- Tasks: Lead a team providing top-notch support to over 1,500 users in a hybrid setup.
- Company: Join Beautyk Creative, a leader in innovative tech solutions for the manufacturing sector.
- Benefits: Enjoy 25 days holiday, a 6% pension scheme, and an uncapped bonus for high performers.
- Why this job: This role offers a chance to lead, innovate, and make a real impact in tech.
- Qualifications: Strong technical skills in IT support and experience leading service desk teams are essential.
- Other info: This is a full-time, mid-senior level position in the IT System Training and Support field.
The predicted salary is between 36000 - 60000 £ per year.
Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206
Join to apply for the Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206 role at Beautyk Creative.
Job Overview
We are seeking a Senior Support Engineer to lead a dynamic team supporting over 1,500 users across the UK in a hybrid working environment. This role is ideal for a 2nd Line Support Engineer aspiring to move into a team lead position or a Service Desk Team Lead seeking a new challenge.
Responsibilities
- Oversee daily operations of a team of 1st Line Engineers.
- Ensure high-quality technical support and excellent customer service.
- Support and maintain enterprise-level IT infrastructure.
Company Overview
This industry leader provides enterprise-level technical support within the manufacturing sector, emphasizing innovation and customer success through cutting-edge technology solutions.
Benefits
- 25 days holiday
- 6% pension scheme
- Uncapped bonus scheme for high performers
Candidate Requirements
- Strong technical background in desktop, server, and network support.
- Experience leading or mentoring service desk teams.
- Familiarity with Office 365, Azure, Active Directory, and Group Policy.
- Experience working within an ITIL framework.
Interested?
If you are eager to lead a talented team and drive technological change, apply today to start your next career chapter!
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industry: IT System Training and Support
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Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206 employer: Beautyk Creative
Contact Detail:
Beautyk Creative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Highlight any previous leadership or mentoring experiences you have had. Prepare examples of how you've successfully led a team or improved processes, as this will show your capability to oversee a team of 1st Line Engineers effectively.
✨Tip Number 3
Research the company’s approach to customer service and innovation within the manufacturing sector. Tailoring your conversation to align with their values during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your understanding of the ITIL framework and how it applies to service desk operations. Being able to articulate how you’ve implemented ITIL principles in past roles will showcase your fit for the position.
We think you need these skills to ace Senior Support Engineer, 2nd Line Support, Team Lead, Microsoft, ITIL, Hybrid, COR7206
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support and any leadership roles you've held. Emphasise your technical skills with Microsoft products, ITIL knowledge, and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined. Mention specific examples of how you've led teams or improved support processes in previous positions.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in supporting enterprise-level IT infrastructure and leading service desk teams. Use metrics to demonstrate your impact, such as user satisfaction scores or efficiency improvements.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Support Engineer role.
How to prepare for a job interview at Beautyk Creative
✨Showcase Your Leadership Skills
As a Senior Support Engineer, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any challenges you've overcome in a supervisory role.
✨Demonstrate Technical Proficiency
Make sure to brush up on your knowledge of desktop, server, and network support. Be ready to answer technical questions related to Office 365, Azure, Active Directory, and Group Policy, as these are crucial for the role.
✨Familiarise Yourself with ITIL Practices
Since the company operates within an ITIL framework, it’s essential to understand its principles. Be prepared to discuss how you've applied ITIL methodologies in your previous roles to improve service delivery.
✨Prepare Questions About the Company
Show your interest in Beautyk Creative by preparing insightful questions about their operations, team dynamics, and future projects. This demonstrates your enthusiasm for the role and helps you assess if it's the right fit for you.
